The TQL Office provides technical advice as well to a number of organizations inside andoutside of government. It has responsibilities in six key areas: TQL education andtraining; consultant services; new technologies; assessment; networking and liaison; andinformation and communication.The mission of the Total Quality Leadership (TQL) Office, Office of the Under Secretary of the Navy is to assist the Department of the Navy leaders in their qualify-focusedimprovement efforts through education, consultation, information sharing, networking,and technical advice.
Education and Training
The TQL Office is responsible for managingthe technical and conceptual content of theDepartment of the Navy (DON) TQLcurriculum. This work involves designingand developing courses as well as traininginstructors. The staff advises the DON onintegration of TQL material into thetraining pipeline.
TQL Office members provide technicaladvice to the Under Secretary of the Navyand other senior Navy and Marine Corpsleaders on the application of TQL principlesand methods within the DON and onstrategic planning. Advice may also takethe form of recommendations on policy aswell as on Defense Performance Reviewinitiatives.
Technology can provide critical support toDON quality improvement efforts. The jobof the TQL Office is to assess newtechnologies related to organizationalchange and process improvement andtranslate them into applications for theDON.
Systems are needed to assess the way inwhich TQL implementation is enhancingmission accomplishment in DONorganizations. The TQL Office is designingand developing feedback mechanisms forthat purpose as well as developinginnovative approaches to improve overallorganizational effectiveness.
Networking and Liaison
The TQL Office has much to share withother organizations, both government andprivate, and much to learn from them. Staff members participate in TQL-relatednetworks and professional organizations.As resources permit, the TQL Officesponsors TQL conferences and seminars.
Information and Communication
The TQL Office educates the DON aboutTQL policies and initiatives through anewsletter (
), articles and reports,and presentations at conferences andmeetings. It is developing acomputer-based quality informationnetwork to facilitate communication withDON organizations.
About the TQL Office