Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more ➡
Download
Standard view
Full view
of .
Add note
Save to My Library
Sync to mobile
Look up keyword or section
Like this
3Activity
×

Table Of Contents

0 of .
Results for:
No results containing your search query
P. 1
Kull- Dissertation - Book - Final

Kull- Dissertation - Book - Final

Ratings: (0)|Views: 3,238|Likes:
Published by Tom Kull

More info:

Published by: Tom Kull on Jul 25, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See More
See less

10/28/2011

pdf

text

original

 
 A MULTILEVEL ANALYSIS OF QUALITY MANAGEMENT PRACTICES,COOPERATIVE CULTURAL VALUES AND WORK PERFORMANCEByThomas James KullA DISSERTATIONSubmitted toMichigan State Universityin partial fulfillment of the requirementsfor the degree ofDOCTOR OF PHILOSOPHYDepartment of Marketing and Supply Chain Management2007
 
ABSTRACT
A MULTILEVEL ANALYSIS OF QUALITY MANAGEMENT PRACTICES,COOPERATIVE CULTURAL VALUES AND WORK PERFORMANCEByThomas James KullUnsuccessful quality initiatives often are attributed to an organizationalculture that does not value the cooperative nature of quality managementpractices. However, two opposing perspectives exist as to how quality practicesmay relate to cooperative cultural values, which is problematic for deciding whereto allocate resources during a quality initiative. Moreover, how the performanceeffects of quality practices and cooperative cultural values change over time isunknown, which has important epistemic implications.This research finds evidence for a reconceptualization that resolves theparadox created by the two opposing perspectives. First, secondary data is usedto discriminate between organization-level and workgroup-level qualitymanagement practices. Second, support is found for a sociotechnical systemtheory-based explanation as to how cooperative cultural values relate to qualitymanagement within a multilevel model. Third, longitudinal evidence is providedthat shows cooperative cultural values increasing in influence on workgroupperformance while organization-level quality practice decrease in influence.Based upon the results, quality management practices are seen asserving the dual role of instilling cooperative values at the organization level andenabling higher performance at the workgroup level. Also, managerial insightsare provided that recommend a simultaneous approach to changing cultural
 
values and implementing quality management practices. Finally, qualitymanagers from several manufacturing facilities were presented these results andtheir insights explain why further study is needed on this topic.

You're Reading a Free Preview

Download
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->