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Kull- Dissertation - Book - Final

Kull- Dissertation - Book - Final

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Published by Tom Kull

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Published by: Tom Kull on Jul 25, 2010
Copyright:Attribution Non-commercial


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 A MULTILEVEL ANALYSIS OF QUALITY MANAGEMENT PRACTICES,COOPERATIVE CULTURAL VALUES AND WORK PERFORMANCEByThomas James KullA DISSERTATIONSubmitted toMichigan State Universityin partial fulfillment of the requirementsfor the degree ofDOCTOR OF PHILOSOPHYDepartment of Marketing and Supply Chain Management2007
A MULTILEVEL ANALYSIS OF QUALITY MANAGEMENT PRACTICES,COOPERATIVE CULTURAL VALUES AND WORK PERFORMANCEByThomas James KullUnsuccessful quality initiatives often are attributed to an organizationalculture that does not value the cooperative nature of quality managementpractices. However, two opposing perspectives exist as to how quality practicesmay relate to cooperative cultural values, which is problematic for deciding whereto allocate resources during a quality initiative. Moreover, how the performanceeffects of quality practices and cooperative cultural values change over time isunknown, which has important epistemic implications.This research finds evidence for a reconceptualization that resolves theparadox created by the two opposing perspectives. First, secondary data is usedto discriminate between organization-level and workgroup-level qualitymanagement practices. Second, support is found for a sociotechnical systemtheory-based explanation as to how cooperative cultural values relate to qualitymanagement within a multilevel model. Third, longitudinal evidence is providedthat shows cooperative cultural values increasing in influence on workgroupperformance while organization-level quality practice decrease in influence.Based upon the results, quality management practices are seen asserving the dual role of instilling cooperative values at the organization level andenabling higher performance at the workgroup level. Also, managerial insightsare provided that recommend a simultaneous approach to changing cultural
values and implementing quality management practices. Finally, qualitymanagers from several manufacturing facilities were presented these results andtheir insights explain why further study is needed on this topic.

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