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Austin UtilitiesAustin, Minnesota
Request-for-Proposalfor aManagement PartnershiptoDeliver Retail Broadband Accessover aWireless Broadband Network
July 27, 2010
Proposal Due Date: 1PM, Mon., Aug. 23, 2010
 
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Table of Contents
1. Background and Purpose............................................................................... 31.1 Objectives..................................................................................................... 31.2 Private-Public Partnership Model ................................................................ 41.3 City of Austin Background ........................................................................... 51.4 Austin Utilities ............................................................................................. 61.5 Internet Offering .......................................................................................... 61.6 Request for Proposal Purpose Internet Offering ......................................... 71.7 Approvals .................................................................................................... 62.1 Wireless Network Documentation................................................................ 73. Management Partner Overview ..................................................................... 113.1 Responsibilities ............................................................................................ 113.1.1 Terms & Definitions................................................................................... 133.1.2 Management Partner Responsibilities....................................................... 143.1.2.1 Internet Service Provider (ISP) .............................................................. 153.1.2.2 Customer Services & Technical Support................................................ 153.1.2.3 Perform Network Operations. ................................................................ 183.1.3 Austin Utility Responsibilities..................................................................... 183.1.3.1 Network Ownership................................................................................. 183.1.3.2 Other Facilities........................................................................................ 193.1.3.3 Maintain Ownership of Subscriber. ........................................................ 193.1.3.4 Set Policies............................................................................................. 193.1.3.5 Provide Specified Support to Management Partner................................ 203.1.4 Subscriber Pricing and Compensation for services................................... 203.2. Partnership Proposals ................................................................................. 213.3. Partnership Preferences............................................................................... 214. Response Submittal Instructions..................................................................... 214.1 Filing of Proposals......................................................................................... 214.2 Questions ..................................................................................................... 224.3 Proprietary Information ................................................................................. 224.4 Respondent Qualifications and Experience .................................................. 224.5 Schedule........................................................................................................ 224.6 Presentations and Site Visits ........................................................................ 234.7 Austin Utilities Contact .................................................................................. 234.8 Rejection of Proposals .................................................................................. 234.9 Austin Utilities Vendor Selection.................................................................... 234.10 Escalation.................................................................................................... 234.11 Patents ........................................................................................................ 234.12 Information to Accompany Proposal............................................................ 244.13 Minor Irregularities........................................................................................ 24
Appendices
A. Demarcation Points……………………………………………………………….. 25B. Logical Diagram…………………………………………………………………… 26C. RFP Response and Questions………………………………………………….. 27
 
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1. Background and Purpose
Austin Utilities (located in Austin Minnesota) seeks to enhance the community’s qualityof life by promoting the availability and affordability of mobile / portable high-speed andbroadband data connectivity. Austin Utilities views high-speed wireless service as oneway to more effectively compete in the municipal market space; attract and retain awide variety of residents, businesses, organizations, and visitors; and enhance theefficiency and effectiveness of municipal and educational services. Applications of thistechnology range from support of interactive video communications for emergencyresponders to bringing access to multimedia-rich content to students at home. Many ofthe creative ways in which anytime-anywhere access to the Internet will be used canonly be imagined by those who are willing to experiment with this innovation.
1.1 Objectives
Austin Utilities seeks to enhance community development in the city by promoting thedemand and affordability of high-speed and broadband data connectivity. Austin Utility’svisions to reach this objective include, but are not limited to, the following:
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Austin is a connected community, where all people have an equal opportunity toparticipate in civic affairs through all means possible, at all times possible, in allplaces possible.
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Austin is a place where community connections and the quality of life areenhanced by access to high-speed Internet access anywhere, at any time, byanyone.
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Austin is a community-wide Internet hot spot where all thrive civically andeconomically for a lifetime.The goals to reach this objective include:
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Offer an always-on high-speed (symmetrical 1 Mbps) alternative priced tocompete with dial-up services.
o
Residential Market (under $25 per month, including the CustomerPremises equipment (CPE).
o
Small Business Market (under $35 per month, including the CPE).
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Ensure that the broadband enterprise maintains a positive cash flow.
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Increase awareness of the benefits of high-speed access.
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Advance the community’s connectivity options and initiate an “unwired citycampaign.
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Encourage new applications, such as telemedicine and distance learning.
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Enable applications and other public services to support expanded public safetyservice initiatives (video monitoring, remote access, other).
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Recognize and support the benefits of high-speed mobile and portableconnectivity.
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