A PROJECT ON PUNJAB NATIONAL

BANK AND LIC OF INDIA

CONTENTS
 Introduction;

 Product and services;

 Marketing strategies;

 Loan approval process;

 Interest rates for loans;

 Measures to control NPA ;

 Banking Ombudsmen;

 Customer services.
INTRODUCTION
 Established in 1895 at Lahore undivided India

 Started solely with Indian capital.

 56 million customers and 5002 offices

 Second largest government-owned commercial bank in India

 Punjab National Bank was ranked 1243 in the Forbes Global 2000

 Chairman- K.R. Kamath

ORGANIZATIONAL SETUP
PRODUCT AND SERVICES
 Corporate banking
 Personal banking
 Industrial finance
 Agricultural finance
 Financing of trade
 International banking
 Home loan
 Auto loan
 ATM/DEBIT Card
 Deposit Interest rates
 Credit Interest rates
 Other Services :
 Locker Facilities, Senior Citizen Schemes, Merchant Banking,
 Electronic Fund Transfer & Clearing Services ,etc.
MARKETING STRATEGIES
LOAN APPROVAL PROCESS
1. PNB account.

2. submit the education loan amount as per the education fees

3. No security requirement for a loan amount of less than Rs. 4 lacs.

4. Go to any PNB branch and ask for an education loan application form.

5. Go through all the sections in the loan application form

6. Always fill the form under the guidance of the employee of PNB
 CONT….
7. Submit the attested copies of the documents

8. Submit the application form to the education loan section in PNB.

9. If the application is rejected…

10. The required education loan amount is deposited in your PNB a/c

11. Repay the education loan

12. Failing to do so, your assets given might be confiscated by the bank.
INTEREST RATES ON EDUCATION LOAN
(EFFECTIVE FROM 1ST MAY 2009)
I. Rate of interest Repayable in less than 03 Repayable in less than 03
Vidyalakshyapurti years years and above
CVV
I. Loan Upto Rs.4 lac BPLR - 0.50% BPLR – 1.00% + 0.50%TP
(i.e. 10.50%) (i.e. 10.50%)
II. Loan over Rs.4 lac BPLR + 0.25% BPLR – 0.25% + 0.50%TP
(i.e. 11.25%) (i.e. 11.25%)

II. Rate of interest Repayable in less than 03 Repayable in less than 03

Sarvottam Shiksha years years and above

I. Loan Upto Rs.4 lac BPLR - 0.50% BPLR – 1.00% + 0.50%TP

(i.e. 10.50%) (i.e. 10.50%)

II. Loan over Rs.4 lac BPLR + 0.25% BPLR – 0.25% + 0.50%TP
(i.e. 11.25%) (i.e. 11.25%)
MEASURES TO CONTROL NPA’S
 Notices on due dates

 Field Visits, Personal persuasion, Stock Statements

 Compromises

 Seizure and disposal of assets through auctions

 Criminal Action per Sec 138 of NI Act

 SARFAESI act 2002

 Lok Adalat
BANKING OMBUDSMAN
 Introduced in India in 1995, and was revised in 2002.

 Functioning under India’s Banking Ombudsman Scheme 2006.

 To enable resolution of complaints of customers banks.

 Non-payment or inordinate delay.

 Non-adherence to prescribed working hours.

 Non-acceptance, without sufficient cause

CUSTOMER SERVICES
 Online banking facility [E-banking];

 Customer care services;

 Complaints settled within 24 hours;

 Centralized banking system [CBZ]

 It has been assigned the “LAAA” rating by ICRA.

 The rating of LAAA is the highest-credit-quality rating assigned by ICRA.

CONTENTS
 Introduction;

 Product and services;

 Marketing strategies;

 Claim approval process;

 NPA management;

 Insurance Ombudsmen;

 Customer services.
INTRODUCTION
 Life insurance in India made its debut well over 100 years ago

 The life insurance companies are the largest institutional investors in India.

 The Life Insurance of India Act was passed in the year 1956

 IRDA was created by an act of the Parliament.

 IRDA has evolved into an effective regulator.

 It is fully owned by the Government of India.

 It also funds close to 24.6% of the Indian Government's expenses.

LIC HIGHLIGHTS
 The largest state-owned life insurance company in India.

 It is fully owned by the Government of India.

 LIC is one of the largest employers in India

 The current Chairman is Mr. T.S. Vijayan.

 Assets as on 31.03.2008 : $ 185 billion

 No. of policies : 250 million
 No. of employees : 1,13,000
 No. of agents : 1.2 million
PRODUCT AND SERVICES

 Children plans,
 Female policies,(jeevan bharathi)
 Whole life policies,
 Money back policies,
 Joint life policies,
 Unit linked plans,
 One time payment premiums,
 Double & triple coverage plans,
 Life cover
 Investment plans,
 Pension plans etc..,
MARKETING CHANNELS
 Agents

 Word of mouth publicity

 Advertisements on T.V

 Hoardings

 Advertisements on radio, newspapers, etc.

 Internet
MARKETING STRATEGIES
CLAIM APPROVAL PROCESS
Step 1:-Intimation to Insurance Firm.

Step 2 :- Assessment Of Loss.

Step 3 :- Appointment of Surveyor.

Step 4 :- Investigation.

Step 5 :- Reporting.

Step 6 :- Submission of Claim Form

Step 7 :- Verification of Claim Proposal.

Step 8 :- Appeal and Negotiations.

LIC JEEVAN SARAL POLICY
 FEATURE OF THE PLAN

 SURRENDER VALUE

 GUARANTEED SURRENDER VALUE(GSV)

 SPECIAL SURRENDER VALUE(SSV)

 AUTO COVER

 FLEXIBLE TERM
 PARTIAL SURRENDERS

 OPTIONAL RIDERS

 PLAN PARAMETERS

 UNDERWRITING CONDITION

 BENEFITS: Maternity & Death

INSURANCE OMBUDSMEN AND IRDA
 Financial limit of Rs. 20 Lacs.

 Created under Redressal of Public Grievances Rules,1988.

 Protect the interest of holders of insurance policies.

 Regulate, promote and ensure orderly growth of the insurance

industry.

 Resolve matters connected therewith or incidental thereto.

CUSTOMER SERVICES
 Sms Payment

 ATM payment

 TIC Business solution

 Suvidha payment

 Online payment

 Payment through various authorized agents/Franchisee.

CONCLUSION