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Published by Hadian Gates
A Fairly Comprehensive Guide - all about the World of E-Mail.
Originally made in Word with a Table of Contents (the hyperlinks in this PDF conversion do not work - sorry, Word only).
A Fairly Comprehensive Guide - all about the World of E-Mail.
Originally made in Word with a Table of Contents (the hyperlinks in this PDF conversion do not work - sorry, Word only).

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Published by: Hadian Gates on Jul 31, 2010
Copyright:Attribution Non-commercial

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12/10/2013

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1
CONTENTSCONTENTSCONTENTSCONTENTS
E-mail 4
 
E-mail Facilities 4
 
What are the different facilities that are provided by e-mail software? 4
 
What is e-mail? 4
 
Message Format
 
Microsoft Outlook 5
 
Options for redirecting e-mails 5
 
How To manually forward a message to another e-mail account.
 
How To automatically forward incoming messages to another e-mail account.
 
How To automatically redirect incoming messages to another e-mail account
 
What and How different settings can change and affect e-mail software. 8
 
Outlook Today
 
Customising Messages 10 
 
Setting The Language 11
 
Using Stationery with Messages 11
 
Send Options 11
 
Recalling Messages 12 
 
Signatures 12 
 
The Benefits and Limitations of different access methods. 13
 
POP Mail 13 
 
Internet or Web Mail 13 
 
Outlook Web Application 14 
 
Outlook 2007 14 
 
Using Outlook Voice Access to Access Your E-Mail Account 15 
 
Using Your Mobile Phone to Access Your E-Mail Account 15 
 
Using Other E-Mail Programs to Access Your E-mail Account 15 
 
Comparison of Features in Supported Programs 15 
 
E-mail Encryption 16
 
What is encryption and when should it be used? 16 
 
Digital Certificates 17 
 
Public Key Infrastructure 17 
 
Encryption Software 18 
 
Problems with E-mail 19
 
How to identify whether problems are caused by the software (local) or by networkerrors (the service provided by the ISP). 19
 
SMTP and Error Messages 19
 
Outlook Error Codes 20
 
Common problems and how to keep risks to a minimum. 21
 
Common mail receipt problems 21
 
Problems caused by Anti-virus and Firewall Software 21
 
Troubleshooting sending and receiving mails 21
 
Double Check your Outlook/Outlook Express Settings. 21
 
Check the Spelling of account settings. 21
 
Do you have an e-mail with a problem recipient stuck in your Outbox? 22 
 
E-mail messages will stop downloading at a particular message or keeps downloading the same messages over and over. 22 
 
The Most Common Error Messages 23
 
400 - Bad Request 23 
 
401 Unauthorized 23 
 
403 Forbidden 23 
 
404 - Not Found 23 
 
503 - Service unavailable 23 
 
Bad file request 23 
 
Connection refused by host 23 
 
 
 
2
Failed DNS lookup 24 
 
File contains no data 24 
 
Host unavailable 24 
 
Host unknown 24 
 
Network connection refused by the server 24 
 
Unable to locate host 24 
 
Unable to locate server 24 
 
The Laws and Guidelines that Affect People’s use of IT 25
 
The Health and Safety Issues in Using IT 25
 
Regulations and Obligations for Employers 25
 
Health and Safety at Work Act 1974 25 
 
Health & Safety (Display Screen Equipment) Regulations 1992 25 
 
Management of Health & Safety at Work Regulations 1992 27 
 
Provision and Use of Work Equipment Regulations 1992 27 
 
Workplace (Health, Safety and Welfare) Regulations 1992 28 
 
Ergonomics 28 
 
The Risks 29
 
Musculoskeletal problems 29 
 
Eye strain 30 
 
Action and Prevention 31
 
Avoiding Musculoskeletal problems 31
 
Avoiding Eyestrain Problems 32 
 
General working environment 32 
 
My Health & Safety Web Site 32 
 
Copyright law: the basics 33
 
What is protected by copyright? 33
 
Is material on the internet protected by copyright? 34
 
Do I need to take formal steps to register my copyright? 34
 
When is someone infringing my copyright? 34
 
How long does copyright protection last? 35
 
Can I sell my rights in copyright? 35
 
Control and exploitation of copyright material online 36
 
Accessibility and the Law 37
 
What the law says - Disability Discrimination Act 1995 37
 
So what is an accessible website? 37
 
W3C 38 
 
The Data Protection Act 1998 39
 
The Caldicott Principles 40
 
The Caldicott Principles 41
 
Computer Misuse Act 1990 41
 
The Freedom of Information Act 2000 and the Environmental Information Regulations 42
 
How to Communicate about the Laws and Guidelines 42
 
The Law and E-mail 43
 
Disclaimers and Footers 43
 
E-mail footer 43 
 
E-mail confidentiality notices 43 
 
E-mail disclaimers 44 
 
E-mail content 44 
 
Commercial E-mails 44
 
Risks with E-mails 44 
 
Contracts and E-commerce 44
 
Data Protection 45
 
 
 
3Monitoring 45
 
E-mail marketing 45
 

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