Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Download
Standard view
Full view
of .
Look up keyword
Like this
0Activity
0 of .
Results for:
No results containing your search query
P. 1
LPS

LPS

Ratings: (0)|Views: 0|Likes:
Published by sammy gaur

More info:

Published by: sammy gaur on Aug 02, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as DOCX, PDF, TXT or read online from Scribd
See more
See less

05/12/2014

pdf

text

original

1. Customer¶s Satisfaction
Levels of Satisfaction
Value
Percentage responded
Satisfied
135
54%
Dissatisfied
55
22%
No Comments
55
22%
Highly Satisfied
5
2%
Data \Analysis

From the analysis we can conclude that to the existing customer of the dealers, there are satisfied customers 54%, dissatisfied are 22% from servicing or after sales servicing, 22% is the percentage of those customers.

Data Interpretation

In the showroom there is range of the customers, huge no. of customers are satisfied from the service of the company and dealer, there is also no. of customer who are dissatisfied from the services but rage of satisfied and highly satisfied customer is more.

54%
22%
22%
2%
0%
10%
20%
30%
40%
50%
60%
Satisfied
Dissatified
No Comments Highly Satisfied
%
Res
ponde
d
Levels of satisfaction
Customer's Satisfaction
2. FeaturesFeatures
Value
Percentage of loyalty
Price
95
38%
Quality
55
22%
Service
87.5
35%
Others
12.5
5%
Data Analysis
The above analysis shows that 38 % of customers are buying the Lakshmi Precision Screws Ltd
product for its price, 22 % buy them due to their quality. 35% think And 5% people buy them
due to other reasons like style, look etc.
Data Interpretation

We can conclude that most of the people think that LakshmiPrecision Screws Ltd pricing are economical so they are loyal to his brand. While other people give emphasis to the after sale service. Quality and other features are also a trait for the buyers.

38%
22%
35%
5%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Price
Quality
Service
Other

%Res
ponde
d

Features
Features
3. What is the Performance of the NUT & BOLTS
Customer Opinion
Value
Percentage of Responded
Excellent
62.5
25%
Very good
125
50%
Good
50
20%
Poor
12.5
5%
Data Analysis
The above analysis shows that there is 25% customers are highly satisfied from the performance
of NUT & BOLTS, there is 50% response is very good and 20% is response for good also there
is 5% response of poor performance of NUT & BOLTS.
Data Interpretation

We can conclude that there is huge no of customer¶s are satisfied with the performance of the
NUT & BOLTS, data is concerned with those customers who are the existing customers of
LakshmiPrecision Screws Ltdand data is also concerned with new customers.

25%
50%
20%
5%
0%
10%
20%
30%
40%
50%
60%
Excellent
Very good
Good
Poor

%Res
ponde
d

Customer's opinion
Performace of NUT & BOLTS

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->