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Phone Call Script on Company Customer Credit Request Refusal

Phone Call Script on Company Customer Credit Request Refusal

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SITUATION:

Assume you are David Gates (customer service manager), who received a credit request from a company (Global link Company). You have to turn down the request of credit. Yet you want to gain their patronage through cash basis. However, instead of sending a letter you decided to use a phone.

Added Case:
Global Link has not taken out any credit in the past.
SITUATION:

Assume you are David Gates (customer service manager), who received a credit request from a company (Global link Company). You have to turn down the request of credit. Yet you want to gain their patronage through cash basis. However, instead of sending a letter you decided to use a phone.

Added Case:
Global Link has not taken out any credit in the past.

More info:

Categories:Business/Law
Published by: Marie Sachie Mitsui Padillo Turiano on Aug 06, 2010
Copyright:Attribution Non-commercial

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05/12/2014

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STIMULATION OF BUSINESS TELEPHONE CONVERSATIONAugust 6,2010By: Marie Sachie Mitsui P. Turiano | / Edmon M. Lacsa1
SITUATION: Assume you are David Gates (customer service manager), who received a credit request from a company (Global link Company). You have to turn down the request of credit. Yet you want to gain their patronagethrough cash basis. However, instead of sending a letter you decided to use a phone. Added Case:Global Link has not taken out any credit in the past.PHONE SCRIPT:Customer: (Blessie Jackson, Manager at Global Link Company)Hello, this is Blessie Jackson, the Manager at Global Link Company. How can I help you?David Gates (Customer Service Manager of Merchants¶ Credit Company):Hello, Ms Jackson. I am David Gates, Customer Service Manager at Merchant¶s Credit Company. I amcalling regarding the credit application you mailed to us recently, last week.Customer: (Blessie Jackson, Manager at Global Link Company)Yes? What about it?David Gates (Customer Service Manager of Merchants¶ Credit Company):Well we have reviewed your company¶s application for credit and we thank you for your interest in our services and for taking time to apply. However, much as we look forward to having business with you, at this moment, we are unable to offer credit terms for your company.Customer: (Blessie Jackson, Manager at Global Link Company)Is that so? Well.. I hope you don¶t mind elaborating the reasons for your company not to consider our request for credit.David Gates (Customer Service Manager of Merchants¶ Credit Company):Not a problem Ma¶am. Well, as you understand, to maintain reasonable and competitive prices, we areunable to approve many credit applications. And as to your case, the Global Link Company has not takenout any credit in the past, as this means that you will have no credit rating or history or score, making it difficult for our company to determine whether our service will be of optimum help to you and will not mound your company¶s burdens.Customer: (Blessie Jackson, Manager at Global Link Company)I see. Now, having a credit score« we will deal with. So, will our companyµs credit request be considered the next time we apply? And how?David Gates (Customer Service Manager of Merchants¶ Credit Company):Should circumstances change in the future, please feel free to resubmit an application. And although wecannot offer your company credit terms at this moment, we are certain that, as we do business together and a favorable history is established, we will be able to accept credit orders from your company in thefuture.

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