Library Feedback June 2010
Your Feedback Our Response
Thank you so much for there excellent help fromstaff. Lady who showed me how to ‘use’ the carpark- very much appreciatedThe library is the best in the world and I lovereading books.Thank you to all the genuinely friendly, amiable,helpful people, may you attain your sought aftergoal. Thank youI’ve been retrenched after 20 years, spent pastyear doing small jobs and consultancy. Thelibrary resources have been irreplaceable in mestaying a float and providing access to stacks ofnew ideas.It was great. Every one is very friendly and thebooks and movies are great.I like the school holiday program and I love yourbooks and movies.Thank you for all the ever so friendly and helpfulpeople. May there ever be increasing numberssupporting ‘your’ local library. Thank youeveryone.I like all the activities going on for the kids.ThanksThank you for all your kind words andrecognition of our service and staff.
We strive toprovide a warm and welcoming atmosphere forour customers and it is always great to hear fromour satisfied customers.
We are pleased that you loved the schoolholiday programs and kid’s activities.Thank you for taking the time to provide us withyour feedback and taking time to visit us
I strongly object to having to borrow through amachine. Personal service again would begreatly appreciated.The service is non-existent since the library wentself-serve.I require a human interaction not machines. I findit appalling that my visit here is now to be animpersonal occasion not the warm friendly visit Ilook forward. I am an isolated pensioner and thevisit here for me is enabled by the FrankstonCouncils library but my chat whilst I check booksetc: is a pleasure now to be denied me. I hatethese machines and I want humans.Self-service has a place, but service is beingcompromised and atmosphere of library at risk ofdecline.Thank you for your feedback, self-serve loansencourages customers to have the option of do-it-yourself or choosing to have staff assistance.Members of the Library's customer service teamare now stepping out from behind the counter todirectly assist YOU the borrower!The library is always looking at ways to furtherenhance service delivery and if the need forstaff to assist customers at the desk reduces,team members will be able to have more time toassist customers on the floorPlease bring back story time on Friday morningat Mahogany Centre, there are kids missing out.We currently provide Story time at MahoganyRise Primary School on Tuesdays at 9.30 amfor 0- 5 years. You are welcome to attend thesesessions and if you would like any furtherinformation please contact the library on 97841020. Thank you