Amy Wilson-Stronks, M.P.P., Project Director, Health Disparities, Division of Quality Measurement and Research, The JointCommission.Paul Schyve, M.D., Senior Vice President, The Joint CommissionChristina L. Cordero, Ph.D., M.P.H., Associate Project Director, Division of Standards and Survey Methods, The JointCommissionIsa Rodriguez, Project Coordinator, Division of Quality Measurement and Research, The Joint CommissionMara Youdelman, J.D., L.L.M., Senior Attorney, National Health Law Program
Maureen Carr, M.B.A., Project Director, Division of Standards and Survey Methods, The Joint Commission Amy Panagopoulos, R.N., M.B.A., Director, Division of Standards and Survey Methods, The Joint CommissionRobert Wise, M.D., Vice President, Division of Standards and Survey Methods, The Joint Commission
Joint Commission Mission
The mission of The Joint Commission is to continuously improve health care for the public, in collaboration with other stake-holders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highestquality and value.The inclusion of an organization name, product, or service in a Joint Commission publication should not be construed as an en-dorsement of such organization, product, or services, nor is failure to include an organization name, product, or service to beconstrued as disapproval.© 2010 by The Joint CommissionPermission to reproduce this guide for noncommercial, educational purposes with display of attribution is granted. For otherrequests regarding permission to reprint, please call (630) 792-5954.
The Joint Commission:
Advancing Effective Communication, Cultural Competence, and Patient- and Family-Centered Care: ARoadmap for Hospitals
. Oakbrook Terrace, IL: The Joint Commission, 2010.For more information about The Joint Commission, please visit http://www.jointcommission.org.
A Roadmap for Hospitals