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Total Quality Management

Total Quality Management

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Published by Pankaj Dogra

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Published by: Pankaj Dogra on Aug 11, 2010
Copyright:Attribution Non-commercial

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10/25/2012

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BibliographyBibliography
Books consultedBooks consultedPrinciples and practices of management :Principles and practices of management :------L.M PrashadL.M PrashadTotal quality management Total quality management  Joseph & BerkJoseph & Berk Total quality management Total quality management  Dale H. Bester fieldDale H. Bester field Web sites referred :Web sites referred :www.isixsigma.comwww.isixsigma.comwww.wikipedia.comwww.wikipedia.comwww.answers.comwww.answers.com
 
DefinitionsDefinitions
India statistical institute has defined TQM asIndia statistical institute has defined TQM asfollows:follows:-- TQM is an integrated organizational approach in TQM is an integrated organizational approach indelighting customers by meeting theirdelighting customers by meeting theirexpectations on a continuous basis throughexpectations on a continuous basis througheveryone involved with organizations working oneveryone involved with organizations working oncontinuous improvement in all products, servicescontinuous improvement in all products, servicesand processes through proper problem solvingand processes through proper problem solvingmethodology.methodology.

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