BE

PROFESSIONAL!
Yoke S. Fabianto
Yoke_sf@yahoo.com
 PROFESSIONAL VS AMATEUR
• Find some phrase using those words!

• What do you know about those words?

• Define your self……..

• It only about someone’s perception to some

others.
AMBIGUITY vs CERTAINTY
INDUCE PERCEPTIONS
Understanding with whom you deal with?
YOU
FAMILY

VENDORS OTHER

BOSS/
FRIENDS
SUPERIOR

SUB-
COLLEAGUE
ORDINATE
CUSTOMERS/
CLIENT
LEVEL OF DEALING WITH OTHERS

WORKSHOP/ OFFICE TIME

OFFICIAL OFFICE MEETING
SEMINAR ACTIVITIES

ENTERTAINING LUNCH/ DINNER

SEMI OFFICIAL ACTIVITY WITH CUSTOMERS
TRAVEL OF DUTY

HOLYDAY LUNCH/ DINNER

NON OFFICIAL ACTIVITIES WITH FRIENDS
FAMILY ACTIVITIES
 TIME & PRIORITY MATRIX
TIDAK
MENDESAK
MENDESAK

PENTING,
TIDAK MENDESAK
PENTING DAN • Pencegahan
MENDESAK • Pengembangan
PENTING • Down time
• Peluang baru
• Shortage
• Perencanaan
• Review

TIDAK PENTING
TIDAK PENTING,
DAN TIDAK MENDESAK:
TIDAK TIDAK MENDESAK • Telepon
PENTING • Berkunjung
• interupsi.
• Ngobrol dll
PROFESSIONALISM ASPECT
PERSONAL ATTRIBUTE

TECHNICAL SKILLS

COMMUNICATION SKILLS

OFFICE MANAGEMENT ABILITIES

 PERSONAL ATTRIBUTE
 Grooming Performance
 Positive Attitude
 Enthusiastic
 Highly organized
 Responsible
 Service Oriented
 Honest
 Self-motivated
 Assertiveness
 Independent
 Focus
 TECHNICAL SKILLS
 Skillful in implementing their knowledge,
academic, professional background
 Proficiency using any tools needed to support
their jobs, such as:
 Proficiency with words processing software
 Proficiency with spreadsheet software
 Fast & Accurate
 Pro Active
 …………………………………….
 COMMUNICATION SKILLS

 Speak loud & clearly

 Good speaker as well as good listener
 Can interact well with others
 Excellent written & verbal communication
 Good in Presentation Skills
 Influencing people with their words
 Proficient in (at least) one international language
 ……………………………………….
 OFFICE MANAGEMENT ABILITIES

 Ability to manage
 Manageable
 Proficiency in dealing with vendors
 Ability to handle multi tasks
 Telephone Etiquette
 Do special projects as assigned
 Organization Knowledge
 ………………………………
 WHAT YOU SHOULDN’T
LACK OF ASSERTIVENESS

LOW LEVEL PRODUCTIVITY

MESS YOUR PRIVATE LIFE

LACK OF ASSERTIVENESS
LOW LEVEL PRODUCTIVITY
MESS YOUR PRIVATE LIFE
 EVALUATE YOUR LEVEL OF
PROFESSIONALISM !

• NOW COMPARE YOUR OWN

ABILITIES AGAINST THE PREVIOUS
ATTRIBUTES CAREFULLY IN ORDER TO
DETERMINE WHERE YOUR SKILLS
COULD BE IMPROVED..!!!