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The Hidden Potential in Your Services SpendThe Hidden Potential in Your Services Spend
All material © copyright 2009 Berlin Pacific, all rights reserved
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Visibility is the Key
1.
Current and relevant ³Information´ is often a constraintwhen trying to reduce vendor spending without sacrificingservice
2.
A lack of visibility, defined as poor, missing, or vagueinformation, often keeps this constraint in place
a)
No one is aware of a better solution
b)
We are unwilling to risk service disruptions to try something new.
c)
We are unwilling or unable to tackle a complicated issue that fewin the organization have expertise in
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Why is Nothing Done
G
aining visibility is time intensive. To track complex servicespurchased you can have dozens of data points for every service,and even 60 person offices can have 100 to 200 services in acomplex category.
Once you have visibility, fixing issues can also be time intensive,some category vendors are notorious for not fixing billing issuesand not applying new contracts. All issues must be tracked over several months until resolution.
Typically anyone high level enough to realize this is a problemand how to solve it is too busy to be distracted. Their presentapproach catches many problems and is all they have time for.
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