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Research Paper

Research Paper

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Published by Mark Smith
This is a research paper on How Information Flows Through A Hotel Casino.
This is a research paper on How Information Flows Through A Hotel Casino.

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Published by: Mark Smith on Aug 13, 2010
Copyright:Attribution Non-commercial


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Information Systems 1How Information Flows Through a Major Resort Hotel and CasinoMark D. SmithEmail:nmrmark@yahoo.com  National University
I Information Systems 2AbstractInformation Systems are all around us; they collect and report data, in order to providemanagement teams with the necessary information to make well informed decisions. I will focuson a specific market sector were Information Systems is an invaluable tool in providing Major Resort Hotel and Casinos and their management team, with data from their guests. We will start by taking a look at a brief history of Information Systems as well as a brief history of the MegaResort Hotel and Casino as we know it today. From the time you make your reservation, driveinto the Valet or the parking garage, to the moment you drive out, there is data being collectedfrom you by the Resort.
Information Systems 3How Information Flows Through a Major Resort Hotel and CasinoSo you and your Family have just driven up to the Valet line at one of the Major HotelCasinos in Las Vegas. You step out and give the Valet Attendant your last name, and they giveyou a claim stub. The process has just begun. Now you stand in line for the next Customer Service Representative at the front desk. When you give them your driver¶s license and creditcard, the CSR (Customer Service Representative) pulls up your reservation information, and thenenters the information from your cards. All of this information goes into a massive informationdata base, and with that they make your room key, now the fun has just begun.Before we get up to our room and head out to the pool, let¶s look at a brief history of Computer Information Systems. Encyclopedia Britannica Online defines Information Science as³The collection, classification, storage, retrieval & dissemination of recorded knowledge treated both as pure and as an applied science´. This is important to point out as every Major Hotel andCasino does this with the data they collect. As we will see, there are three major reporting sectorsin any Resort. The information that is collected from them and turned into various differentreports comes from the central data base.Modern Information Systems came online and started to evolve with the personal computer in the early 1980¶s. Remember when you received a printed ticket instead of a hand writtenticket after you ate out at your favorite restaurant. This was due to the restaurant having a data base that talked to the cooks and kept tracked of your meal and drinks until it was time to pay the bill. The system would also print out reports for the restaurant manager. In K.C. & J.P. Laudon¶s book Management Information Systems. They break down the system this way. ³In the

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