Challenges in E-governance
IntroductionThe emergence of internet and rapid development of processing and storage capabilitieshas provided a perfect platform for the use of ICT (Information and communicationtechnologies) across society and in business operations. E-governance is such “application of electronic means for the interaction between government and citizens and government andbusinesses, as well as in internal government operations to simplify and improve democratic,government and business aspects of Governance” (Backus, 2001, p. 1).Marchionini et al. (2003), highlighted access to information, transaction services andcitizen participation as three applications of IT in government services (Marchionini, Samet, &Brandt, 2003, p. 25). Providing access to information which is the most common e-governanceinitiative provides an effective and convenient information platform for the citizens and increasestransparency and accountability on the part of government units. Moreover, online presencereduces the distribution cost and removes the delay between information production anddistribution (McNeal, Hale, & Dotterweich, 2008, p. 215). Transaction services on the otherhand provides a speedy, transparent, accountable, efficient and effective process for performinggovernment administration activities that can result in significant cost savings for government(Backus, 2001, p. 1). Finally, with the wide presence of internet, e-governance initiatives canincrease citizen participation and political engagement across economic, educational, geographicand cultural boundaries and create a more participatory democracy (McNeal et al., 2008, p. 215).However, there exists numerous IS, sociological and ethical issues that act as a barrier inrealizing this potential of e-governance to lower the cost of administrative operation and create amore vibrant democratic and knowledge society. The following sections analyze thesechallenges in e-governance implementation.