Australian Energy RegulatorLevel 35, The Tower, 360 Elizabeth Street, Melbourne Central, Melbourne, Victoria 3000Email: AERInquiry
aer.gov.auWebsite: www.aer.gov.auISBN 978 1 921581 40 3First published by the Australian Competition and Consumer Commission 200910 9 8 7 6 5 4 3 2 1© Commonwealth of Australia 2009This work is copyright. Apart from any use permitted under the
Copyright Act 1968
, no part maybe reproduced without prior written permission from the Australian Competition and ConsumerCommission. Requests and inquiries concerning reproduction and rights should be addressed to theDirector Publishing, ACCC, GPO Box 3131, Canberra ACT 2601, or firstname.lastname@example.org.ACKNOWLEDGEMENTSThis report was prepared by the Australian Energy Regulator. The AER gratefully acknowledges thefollowing corporations and government agencies that have contributed to this report: Australian Bureauof Agricultural and Resource Economics; Australian Consumer Association; Australian Energy MarketOperator; Australian Financial Markets Association; CHOICE Switch; d-cyphaTrade; Department ofEmployment, Economic Development and Innovation (Queensland); Department of the Environment,Climate Change, Energy and Water (ACT); Department of Infrastructure, Energy and Resources(Tasmania); Department of Primary Industries (Victoria); Department of Resources, Energy and Tourism(Cwlth); Department for Transport, Energy and Infrastructure (South Australia); Department of Waterand Energy (New South Wales); Economic Regulation Authority of Western Australia; ENERGEX;EnergyQuest; Essential Services Commission (Victoria); Essential Services Commission of SouthAustralia; Independent Competition and Regulatory Commission (ACT); Independent Market Operatorof Western Australia; Independent Pricing and Regulatory Tribunal of New South Wales; Ofce of Energy(Western Australia); Ofce of the Tasmanian Economic Regulator; Queensland Competition Authority;and Utilities Commission of the Northern Territory.The AER also acknowledges the following corporations and individuals for supplying photographicand other images: Babcock & Brown; Jemena; Origin Energy; Western Power; Woodside andMark Wilson.IMPORTANT NOTICEThe information in this publication is for general guidance only. It does not constitute legal or otherprofessional advice, and should not be relied on as a statement of the law in any jurisdiction. Becauseit is intended only as a general guide, it may contain generalisations. You should obtain professionaladvice if you have any specic concern.The ACCC has made every reasonable effort to provide current and accurate information, but it doesnot make any guarantees regarding the accuracy, currency or completeness of that information.Editor: Editor’s Mark, MelbourneDesign: True Characters, MelbourneCover images:
, Ralph A. Clevenger (Corbis);
, Larry Lee Photography (Corbis).