14-1
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc., 2000
Groups andTeamsGroups andTeams
1414
14-2
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc., 2000
Groups, Teams and EffectivenessGroups, Teams and Effectiveness
Group
:two or more people who interact witheach other to accomplish a goal.
Team
:group who work intensively with eachother to achieve a specific common goal.
All teams are groups, BUT, not all groups are teams.
Teams often are difficult to form.
Takes time for members to work together.
Teams can improve organizational performance.
14-3
Irwin/McGraw-Hill
©The McGraw-Hill Companies, Inc., 2000
Groups & Teams Impact EffectivenessGroups & Teams Impact Effectiveness
GroupsandTeamsCan...
GroupsandTeamsCan...
EnhancePerformance
EnhancePerformanceIncreaseResponsivenessto customer
IncreaseResponsivenessto customerIncreaseInnovation
IncreaseInnovationIncreaseMotivation& Satisfaction
IncreaseMotivation& Satisfaction
Gaining aCompetitiveAdvantage
Gaining aCompetitiveAdvantage
Figure 14.1
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