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Table Of Contents

1 Table of Contents
2 How does the Certification Kit work?
2.1 eLearn Component
2.2 The Human Resources Excellency Assessment
3 Introduction
4 Dealing with Change
4.1 The Change Cycle
4.2 The Three Phases
4.3 The Human Reaction to Change
4.4 The Trend of Change
4.5 Case Study - Getting More From the Last Hour
4.6 The Pyramid Response to Change
5 Managing Redundancies
5.1 Selection
5.2 Working with unions
5.3 Consultation
5.4 Alternative employment
5.5 Termination
5.6 Useful tips/checklist
5.7 Collective Redundancy – Communication is Key
5.8 Managing the People Out
5.9 Managing the People Left In
6 Conflict Resolution
6.1 What is Conflict?
6.2 Assumptions
6.3 Types of Conflict
6.4 Group Conflict
7 Employee Dispute Resolution – Peer Reviews
7.1 What is Peer Review?
7.2 Initiating the Process - The First Three Stages
7.3 The Peer Review Panel - Choosing a Facilitator
7.4 Choosing the Panel
7.5 The Panel’s Contract
8 Managing Workplace Harassment
8.1 What is Harassment?
8.2 Reasonable Man/Reasonable Woman
8.3 The Purpose of Training
8.4 What is Sexual Harassment?
8.5 Is This Harassment?
8.6 Creating a Harassment Policy
9 Managing Workplace Violence
9.1 What is Workplace Violence?
What is workplace violence?
9.2 The Cycle of Violence
9.3 The Warning Signs
9.4 Employee training
9.5 Supervisory training
9.6 Incident response team training
9.7 Pre-Employment Screening
9.8 Understanding the Behavior Wheel
9.9 The Anger Management Process
10 Office Ethics
10.1 What is Ethics?
10.2 Taking Your Moral Temperature
10.3 Why Bother with Ethics?
10.4 Kohlberg’s Six Stages
11 Diversity
11.1 Defining Diversity
11.2 How Does Diversity Affect Me?
11.3 Self-Awareness Inventory
11.4 About Stereotypes
12 Certification
13 Answer Guide
14 References
15 Index
P. 1
Human Resources Excellency - How to avoid the Pitfalls and Piranhas: Managing a diverse and ever changing workforce

Human Resources Excellency - How to avoid the Pitfalls and Piranhas: Managing a diverse and ever changing workforce

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Published by Emereo Publishing
The Human Resources Excellency educational pathway focuses on the essential elements to building and keeping the human resources you want; pro-activity, quality selection processes, Top Grading, performance reviews and Staff Retention.

As a Human Resources Professional/Manager, you, and your team must be able to deal with every situation that can arise when managing a diverse and ever-changing workforce. This will inevitably include dealing with uncomfortable, challenging and sometimes emotional and dangerous situations.

This program provides training and guidance on the essential resource management factors and skills, which you will be required to demonstrate whilst leading the front line of your organizations human resources e.g. Dealing with Change, Conflict Resolution, Managing Redundancies, Managing Workplace Harassment and Violence etc.

The Human Resources Excellency educational pathway focuses on the essential elements to building and keeping the human resources you want; pro-activity, quality selection processes, Top Grading, performance reviews and Staff Retention.

As a Human Resources Professional/Manager, you, and your team must be able to deal with every situation that can arise when managing a diverse and ever-changing workforce. This will inevitably include dealing with uncomfortable, challenging and sometimes emotional and dangerous situations.

This program provides training and guidance on the essential resource management factors and skills, which you will be required to demonstrate whilst leading the front line of your organizations human resources e.g. Dealing with Change, Conflict Resolution, Managing Redundancies, Managing Workplace Harassment and Violence etc.

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Published by: Emereo Publishing on Aug 18, 2010
Copyright:Traditional Copyright: All rights reserved
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04/05/2014

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