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Table Of Contents

Foreword
Contents
1 Introduction
2 ‘Everything old is new again’
3 Think before you leap: Defining the problem to be solved
3.1 Capital and operational costs of infrastructure and applications
3.2 Geographical dispersion of users
3.3 Ability to compete with larger competitors
3.4 Changing expectations of customers and users
3.5 Agility and responsiveness
3.6 Horizontal Scalability
3.7 Vertical Scalability
4 Related forms of Cloud Computing
4.1 Cloud Computing
4.2 Virtualization
4.3 Grid Computing
4.4 Utility Computing
4.5 Software as a Service - SaaS
4.6 Platform as a Service (PaaS)
4.7 Storage as a Service
4.8 Everything as a Service (EaaS, XaaS)
5 Identifying possible solutions
5.1 What can we move into the cloud?
5.1.1 Everything?
5.1.2 Application development, testing and deployment
5.1.3 What about legacy applications?
5.1.4 Moving storage into the cloud
5.1.5 Desktop virtualization
5.2 Who should manage the cloud?
5.2.1 Building and managing an internal cloud
5.2.2 Migrating to an external cloud
5.2.3 Utilizing a hybrid cloud computing model
6 Analyzing the possible solutions
6.1 Assessing Return on Investment (ROI)
6.2 Managing Risk
6.3 Constraints
7 Implementation strategies and challenges
7.1 Cultural change
Kotter summarizes the eight phases as follows
7.2 Gaining senior management and business commitment
7.3 Initiating the transition to cloud computing
8 Service Management Processes
8.1 Service Portfolio Management
8.1.1 Goals and objectives
8.1.2 Scope
8.1.3 Benefits
8.1.4 Service Portfolio Management Methods
8.1.5 Refreshing the Service Portfolio
8.2 Financial Management
8.2.1 Goal and objectives
8.2.2 Benefits
8.2.3 Concepts and principles of Financial Management
8.2.4 Financial Management Activities
8.2.5 Funding and charging
8.2.6 Chargeback
8.2.7 Implementing Financial Management
8.3 Demand Management
8.3.1 Goal and objectives
8.3.2 Activity-based Demand Management
8.3.3 User Profiles
8.3.4 Developing differentiated offerings
8.3.5 Challenges affecting Demand Management
8.3.6 Key Performance Indicators (KPIs) of Demand Management
8.4 Service Level Management
8.4.1 Goals and Objectives
8.4.2 Benefits
8.4.3 Service Level Agreements
8.4.4 Service Level Management Activities
8.4.5 Triggers and Interfaces
8.4.6 Key Performance Indicators (KPIs)
8.5 Supplier Management
8.5.1 Goal and objectives
8.5.2 Benefits
8.5.3 Type of Supplier Arrangements
8.5.4 Underpinning Contracts
8.5.5 Supplier Management Activities
8.5.6 Supplier Categorization
8.5.7 Key Performance Indicators (KPIs) of Supplier Management
8.6 Capacity Management
8.6.1 Goals and objectives
8.6.2 Scope
8.6.3 Principles of Capacity Management
8.6.4 Capacity Management Activities
8.6.5 Challenges affecting Capacity Management
8.6.6 Key Performance Indicators (KPIs) of Capacity Management
8.7 Availability Management
8.7.1 Goals and objectives
8.7.2 Scope
8.7.3 Guiding principles in the adoption of Availability Management
8.7.5 Basic Concepts for Availability Management
8.7.6 Availability Management Activities & Techniques
8.7.7 Challenges faced by Availability Management
8.7.8 Key Performance Indicators (KPIs) of Availability Management
9 Review Questions
10 Certification
10.1 Cloud Computing Certification Pathways
10.2 ITIL® Certification Pathways
10.3 ISO/IEC 20000 Certification Pathways
11 Answers to review questions
12 Managing Services in the Cloud Exam Tips
12.1 Exam Details
12.2 Practical Suggestions
12.3 Organizing your Exam
13 Index
P. 1
Cloud Computing Best Practice Guide: Strategies, Methods and Challenges To Managing Services in the Cloud

Cloud Computing Best Practice Guide: Strategies, Methods and Challenges To Managing Services in the Cloud

Ratings: (0)|Views: 675 |Likes:
Published by Emereo Publishing
This book is for business people who want to know how cloud computing will facilitate new breakthroughs in business innovation, how work gets done in organizations, how companies will interact with each other in value chains, and how management will change. If you are in some way responsible for the success of your company, you should read this book. If you are a CEO or CIO, you should definitely read this book.

Modern Chief Information Officers (CIOs) and IT managers are entering a new era of information technology, the era of the ‘cloud’. While many critics claim that there is not a great deal that is actually new with the concept of cloud computing; few would deny the likelihood of it becoming a dominant force in years to come.

Regardless of which definition of cloud computing that you subscribe to (and there are many), the continual drive for increased cost-effectiveness, agility, quality and responsiveness will mean that no CIO can ignore exploring the business case for its potential adoption. Some may claim exemption due to real (or imagined) risks in security, privacy, visibility, availability or latency as reasons for their resistance. But like all technological revolutions, the marketplace and economy will eventually respond as the possibility of strategic disadvantage looms.

As with all practical and common sense approaches though, first consider the problem(s) that cloud computing offers may offer solutions to. While many vocal supporters praise the benefits that cloud computing models bring, fewer have clearly defined the actual problems that have been solved or reasoned why other possible alternatives were not as suitable. So before CIOs spend large amounts of time investigating the virtues of different vendor offerings, thought should be given as to why their current offerings and management practices may (or may not) be stifling business growth, productivity or profitability.

To help individuals navigate through these largely uncharted waters, Managing Services in the Cloud analyzes and explains the strategies, methods and challenges involved with the adoption and ongoing management of cloud computing models as part of their IT service provision.

This book is for business people who want to know how cloud computing will facilitate new breakthroughs in business innovation, how work gets done in organizations, how companies will interact with each other in value chains, and how management will change. If you are in some way responsible for the success of your company, you should read this book. If you are a CEO or CIO, you should definitely read this book.

Modern Chief Information Officers (CIOs) and IT managers are entering a new era of information technology, the era of the ‘cloud’. While many critics claim that there is not a great deal that is actually new with the concept of cloud computing; few would deny the likelihood of it becoming a dominant force in years to come.

Regardless of which definition of cloud computing that you subscribe to (and there are many), the continual drive for increased cost-effectiveness, agility, quality and responsiveness will mean that no CIO can ignore exploring the business case for its potential adoption. Some may claim exemption due to real (or imagined) risks in security, privacy, visibility, availability or latency as reasons for their resistance. But like all technological revolutions, the marketplace and economy will eventually respond as the possibility of strategic disadvantage looms.

As with all practical and common sense approaches though, first consider the problem(s) that cloud computing offers may offer solutions to. While many vocal supporters praise the benefits that cloud computing models bring, fewer have clearly defined the actual problems that have been solved or reasoned why other possible alternatives were not as suitable. So before CIOs spend large amounts of time investigating the virtues of different vendor offerings, thought should be given as to why their current offerings and management practices may (or may not) be stifling business growth, productivity or profitability.

To help individuals navigate through these largely uncharted waters, Managing Services in the Cloud analyzes and explains the strategies, methods and challenges involved with the adoption and ongoing management of cloud computing models as part of their IT service provision.

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Published by: Emereo Publishing on Aug 19, 2010
Copyright:Traditional Copyright: All rights reserved
List Price: $39.95

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