Professional Documents
Culture Documents
time !
40% of our walking time is just listening!
Types of listening
Casual or informal: You usually don't need to
remember details.
Active, or formal: This type of listening takes
Remove distractions.
◦ If there is a distraction (TV, music, someone else
in the room) remove the distraction if possible so
you can focus.
◦ If you can’t remove the distraction, schedule a
time when you can focus on their concerns.
Silence & Body Language
Silence isn’t bad!
◦ Don’t always rush to fill in gaps in conversation.
These gaps can be important for the individual to
gather their thoughts or express themselves
emotionally.
Uncomfortable conversations.
◦ If you have difficulty keeping your beliefs from
interfering with your ability to listen, let the
person know the topic is too sensitive for you.
Convey You Are Listening
Maintain eye contact when it seems appropriate.
Use minimal encouragers such as “Uh huh” and
spoken.
Importance of active listening
Listening enables us to gain important
information.
Listening enables us to be more effective in
interpreting a message.
Listening enables us to gather data to make
sound decisions.
Listening enables us to respond appropriately
next.
Distracted by sights or activity, not
listening.
Thinking about what you are going to say
next.
Not listening from the speaker’s
perspective.
Barriers to Active Listening
Environmental barriers
Physiological barriers
Psychological barriers
Selective Listening
Negative Listening Attitudes
Personal Reactions
Poor Motivation
Types of poor listeners
Anxious People :
◦ Because they lack confidence, they are nervous
chatterers. They worry about what they’re going to
say next, which leaves little room for listening
others.
Argumentative people :
◦ They’d argue with Einstein about his theory of
relativity ! They nit-pick small details, which break
conversational flow.
Opinionated people :
◦ They spend their energy formulating arguments, rather
than listening to others. They interrupt and begin
every other sentence with ‘but….’. These people may
be overly anxious to impress others, but they often
produce the opposite effect. People ‘tune them out.’
of the listener
Listener must condense and rephrase, which
aids understanding
Encourage others to listen by….
Lower your voice volume. It forces others to
listen.
Make your talk interesting. Focus on your