Services are deeds, processes and performances.Services include all economic activities whose output is not a physical product or construction, isgenerally consumed at the time it is produced, and provides added value in forms (such as convenience,amusement, timeliness, comfort or health) that are essentially intangible concerns of its first purchaser.Ex.: Transportation, Communication, Educational services etc.
Services Vs Customer Service
Customer service is the service provided in support of a company’s core products. This core productcould also be a service.Services tend to be more intangible than manufactured products and manufactured products tend to bemore tangible than services.1970198019952005SERVICES NDUSTRY AGRICULTURE% AGE OF GDP IN INDIAThus we see in India over the years the services are contributing more towards the GDP as compared towhat it was couple of decades ago.
36% 26% 38%41% 31% 31%
61% 19% 20%31% 24%