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Table Of Contents

3.3.Values of Indian Oil Corporation Limited
3.4.1.Petrochemicals
3.4.2.Oil Exploration & Production
3.4.3.Gas
3.4.4.Bio-fuels
3.4.5.Wind Energy Business
3.4.6.Consultancy
3.4.7.1. Lanka IOC Plc (LIOC)
3.4.7.2. Indian Oil (Mauritius) Ltd. (IOML)
3.4.7.3. Indian Oil Middle-East FZE (IOME)
3.5.1.Objectives:
3.5.2.Financial Objectives
3.5.3.Obligations
4.1.Auto Gas
4.2.XTRAPREMIUM
4.3.XTRAMILE
4.4.1.XTRAcare
4.4.2.Kisan Seva Kendra
4.4.3.Swagat
5.1.XTRAPOWER
5.2.XTRAREWARDS
6.About IOCL Market Position
7.Research Methodology:
8. Kutub Service Station Mehroli Road
9.1.The Gaps Model
9.2.Customer Expectations and Satisfaction
9.3.The Expectancy Construct
9.4.Satisfiers and Non-Satisfiers in Services
9.5.Evaluation of Service Provision
9.6.Correcting Performance Problems
10.Research Findings:
11.Recommendations
12.Conclusion:
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IOCL Summer Training Report

IOCL Summer Training Report

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Published by UjjalB

The project title was “Analyzing the Parameters Leading to Customer Delight at Indian Oil Retail Outlets” over a period of 8 weeks. In the research the main focus was what all are the factors affecting the customer satisfaction and how much those all factors are influencing overall customer satisfaction.

The project title was “Analyzing the Parameters Leading to Customer Delight at Indian Oil Retail Outlets” over a period of 8 weeks. In the research the main focus was what all are the factors affecting the customer satisfaction and how much those all factors are influencing overall customer satisfaction.

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Published by: UjjalB on Aug 26, 2010
Copyright:Attribution Non-commercial

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07/20/2013

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