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Curs Engleza

Curs Engleza

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Published by Nunvailer

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Published by: Nunvailer on Aug 27, 2010
Copyright:Attribution Non-commercial


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English for Economic Sciences
Communication is essential to life and imperative if business is to prosper andsurvive in a competitive environment.It can be:Verbal – the written word1
Oral - the spoken wordVisual – the illustration Numerical – the written and interpreted number Electronic – using a computer Communication should be received and understood so we must ask ourselvesnot what we want but what the audience wants.The term communication skills covers a number of defferent areas, including:-speaking clearly, fluently, convincigly.-understanding and responding to non verbal communication(body language).-Producing effective written communications, including briefs and presentations.In business life it’ s important not only to be efficient and do your job but alsoto look and sound friendly, confident, sincere and helpful.Poor communication is the cause of all breakdowns in business relationships.When they try to communicate people go through different stages and the lack of care at any of them lead to confusion and wasted time and energy.1.The need or desire to communicate with someone else- aiming.2.The translation of internal thoughts and feelings into an external means of transmitting them as a coherent message- encoding.3.The transmission of the message(spoken, pictorial, written, body language,tone of voice, timing)- transmitting.4.The reception of the message(how and why people listen)-receiving5.The translation of the message to internal thoughts and feelings on the partof the receiver-decoding.6.The need or desire to respond to the message that has been sent(thinking,feeling, planning internally, setting objectives)-responding.A successful communication is meant to beware that the meaning of themessage is the responsibility of the sender first. Having decided what it is that youneed to communicate and whom you are going to communicate with, you then need toconsider the impact the information will have- will it alarm people, will it make themmore efficient, irritable, more comfortable, resentful, dafer, happier, bored, more productive, better informed, more motivated, more loyal? The impact that your communication will have on the productivity of your organization has to be a primaryconcern mostly if you are the bearer of bad news or your message is concerned with achange that will affect the working life of others. Think about the questions peoplewill need answers to, ask yourself what you would feel if you were to hear this for thefirst time, decide just what you want your audience to do after you havecommunicated with them, think about the actions and changes that your communication will cause.Then, you have to make your message of interest to the receiver. The moreyou can personalise your communication to fit with the needs and interests of your audience, the better that information will be received and acted upon. We have to listthe information that is to be sent and then prioritize the points into categories such as:must know, important to know, helps understanding, gives examples, nice toknow, interesting but not important; this is important when communication is verbalsince it is linear and it moves the whole time; the listener is required to take part inand remember all that was said. After organizing our thoughts we put them into wordsand images.They are based on our internal dictionaries, assumptions, experiences,education, mood. Clarifying the meaning comes next as sometimes words alone arenot enough to get the meaning when we deal with complicated concepts or spatialinformation.2
We think at least three times faster than we speak. It is easy to mishear, ignoreor miss a great deal of information. So, written communication is easier to focus on because we can return again to parts that we need to consider carefully.What impression do you try to give to the people you deal with in business?
 pleasant, sincere, efficient, confident, calm, honest, skilful, intelligent,nice , polite.
Unfriendly, shy, aggressive, sleepy, unclear, lazy, dishonest, clumsy,stupid, inefficient, nasty, unhelpful, off hand, rude.Asking questions is something people have to do a lot in business.Decide what the questions are that led to each of these answers :1.Yes, thanks I had a very good flight.2.I’d like to see Mr. Barry if he’s in the office.3.On my last visit I spoke to Mrs. Helen.4.It was Mr. Weber who recommended this hotel to me.5.I think I’d like to see round the factory after lunch.6.No, my husband is traveling with me. I’m meeting him later 7.We’ll probably be staying till Friday morning.8.No, this is his first visit; he has never been here before.a.Did you have a good flight? b.Who would you like to see?c.Who did you speak to last time you came?d.Who recommended this particular hotel to you?e.When would you like to see round the factory?f.Are you traveling alone?g.How long are you planning to stay?h.Has he been here before?Imagine you’re having dinner with Mr. Johnson who is visiting your countryfor the first time.Write down ten questions beginning like this:
Do…?/Does…?/ Did…?
What…?/ Why…?
How many...?/How much…?/How long…?What do you consider difficult and/or enjoyable about talking to:
Someone you’ve never met before?
A superior or someone who could influence your future career?
Someone who is considerably older than you?
A foreigner?
A member of the public?
What experience did you have with a public person?3

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