AND BURNOUT’S EFFECTS ON WORKGROUPS
Presented in Partial Fulfillment of the Requirements for
This study examines how burnout occurs within organizations and its relationship with
organizational-level variables by adapting an individual-level psychological survey of
burnout to a coding instrument that may be used to code burnout within workplace
ethnographies. Additionally, I extend one of the primary organizational antecedents of
burnout, interpersonal interaction, to uncover the relationship between the two. I
examine interpersonal interaction in terms of aspects of emotional labor. My measures of
burnout and emotional labor are added to an existing ethnographic dataset. I find that the
source and type of emotion work have different effects on the burnout components. I
also find that the different components of burnout have different effects on workgroups’
experiences and consequences. I argue that the concept of burnout should be examined
as an organizational-level phenomenon and may need to be extended to include
antecedents not solely related to interaction in the workplace.
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