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The Effects of Emotion Work on Burnout Components and Burnout's Effects on Work Groups

The Effects of Emotion Work on Burnout Components and Burnout's Effects on Work Groups

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Published by: iain-su on Aug 28, 2010
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01/29/2013

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THE EFFECTS OF EMOTION WORK ON BURNOUT COMPONENTS

AND BURNOUT’S EFFECTS ON WORKGROUPS
DISSERTATION
Presented in Partial Fulfillment of the Requirements for

the Degree Doctor of Philosophy in the Graduate
School of The Ohio State University
By
Lindsey J. Chamberlain, M.A.
* * ** *
The Ohio State University
2009
Dissertation Committee:
Approved by
Professor Randy Hodson, Adviser
Professor Steven Lopez
________________________________
Professor Kristi Williams
Adviser
Sociology Graduate Program
ii
ABSTRACT

This study examines how burnout occurs within organizations and its relationship with
organizational-level variables by adapting an individual-level psychological survey of
burnout to a coding instrument that may be used to code burnout within workplace
ethnographies. Additionally, I extend one of the primary organizational antecedents of
burnout, interpersonal interaction, to uncover the relationship between the two. I
examine interpersonal interaction in terms of aspects of emotional labor. My measures of
burnout and emotional labor are added to an existing ethnographic dataset. I find that the
source and type of emotion work have different effects on the burnout components. I
also find that the different components of burnout have different effects on workgroups’
experiences and consequences. I argue that the concept of burnout should be examined
as an organizational-level phenomenon and may need to be extended to include
antecedents not solely related to interaction in the workplace.

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