Information Management and AuditingInfrastructure and operations
These are the automated operations which are performed without human intervention. Theyinclude:
Tape mounting and management.
Storage device management.
Physical and data security.
of lights-out are: cost reduction, uninterrupted operations, and reduced errors.
I/O CONTROL FUNCTION
I/O control personnel are responsible for ensuing accurate processing of a batch. Typical tasksperformed by I/O control personnel include:
Timely and accurate processing.
Generating and distributing proper output to right persons.
Making output as input of other system in proper manner.
Processing of correct files.
Data entry controls would include:
Segregation data entry from verification.
Log preparation – time, date, initials, and other tasks.
TECHNICAL SUPPORT/HELP DESK:
It provides specialist knowledge to identify change/development and problem resolution. Thesupport function includes the following:
Determining source of computer problems and taking appropriate corrective actions.
Initiating problems reports timely.
Obtaining detailed knowledge of operating system.
Controlling vendor software.
Providing technical support for computerized telecommunications processing.
Preparing documentation of vendor acquired and in-house developed software.
Helpdesk serves the user by ensuring all problems are documented as per priorities. The basicfunctions of helpdesk include:
Documenting problem and initiating resolution.
Prioritizing the issues.
Following up on unresolved problems.
Closing out resolved problems.
Scheduling is vital to ensure optimal use of IS resources as per processing requirements.Scheduling includes the jobs to be executed and their sequence. Scheduling could beperformed using software which reduces possibility of errors. High priority jobs should beoptimally resourced. Scheduling provides are means of keeping customer demand at amanageable level and permit unexpected or on request jobs to be processed withoutunnecessary delay.
Prepared by: Muhammad Umar Munir