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Unit III(Hospitality Management)

Unit III(Hospitality Management)

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Published by: Tej Pratap Singh Solanki on Aug 31, 2010
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09/04/2012

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Unit-IIIHotel Management
HOTEL INDUSTRY OVERVIEW
From past 5 years there is huge growth in hotel industry, hotels,luxury hotels; jobs related to hotel hospitality industry and hotelindustry also increase the business for Tourism Industry. HotelIndustry is a part of Hospitality Industry, that earns a lot to promote acountries economy, but hotel industry is not the alone one,Hotel Industry directly or indirectly provides Business to followingindustry
y
 
Hotel industry provides business to Travel Agency
y
 
Hotel industry provides business to Tour Operators
y
 
Hotel industry provides business to Transportation.Points to know for Hotel Industry
y
 
Hotel industry Information
y
 
Hotel industry News
y
 
Hotel industry Trends
y
 
Hotel industry Analysis
y
 
Hotel industry Jobs
y
 
Hotel industry Statistics
y
 
Hotel industry Associations
y
 
Hotel industry Overview
y
 
Hotel industry Report
y
 
Hotel industry History
y
 
Hotel industry Careers
y
 
Hotel industry Courses
y
 
Hotel industry Experts
y
 
Hotel industry Facts
y
 
Hotel industry Marketing
y
 
Hotel industry Problems
y
 
Hotel industry Research
y
 
Hotel industry Services
y
 
Hotel industry Terms
y
 
Hotel industry ProfitsHistory of Hotel Industry
 
From the ancient time the place providing both safe food and safeaccommodation to the customers is the meaning of Hotel or HotelIndustryFood, Accommodation and Dress are the 3 most essential things whicheveryone need. And
Hotel Industry
alone provides 2 basic things: -Food and Accommodation.There are just three front sides of the
Hotel Industry Earnings
: - Inproviding Rooms, Banquets and Restaurants.Types of Hotels in Hospitality Hotel Industry
y
 
Commercial Hotels
y
 
Airport Hotels
y
 
Conference Centres
y
 
Economy Hotels
y
 
Suite or All-Suite Hotels
y
 
Residential Hotels
y
 
Casino HotelsResort Hotels Department of Hotels that are available for guest 24 X 7:-
y
 
Hotel industry kitchen department
y
 
Hotel industry Food Production department
y
 
Hotel industry Engineering department
y
 
Hotel industry Front desk department
y
 
Hotel industry Housekeeping department
y
 
Hotel industry Food & Beverage Service department
y
 
Hotel industry Gym/ Health Club/ Sports department
y
 
Hotel industry Parking/ Shops department
y
 
Hotel industry Parking/ Shops department
Hotel Industry Kitchen/ Food Production:
Kitchen & food productionis a department of hotel that responsible for food . Even hotels havingCoffee Shop provides 24 hour services to the guest.
Hotel Industry Engineering:-
If any problems come in room, bulb fuse,A/C not working , then we have to contact Hotel Engineers, they are alsoavailable 24 hours.
Hotel Industry Front desk:-
Front desk is 1st impression on guest, if guest like this section then only he will go for other option like restaurant,laundry, etc. Front desk consists of young and energetic staff who isalways (24 x 7) be there to help guest, they are also responsible forBusiness Centre, Internet Access. He is also responsible for making C-
 
Form for Foreigner Clients, providing safety lockers to the guest. TakingReservation by Telephone, E-Mails, and Fax from the guest. Alsoproviding guest Money Exchange Services.
Hotel Industry Housekeeping:-
Housekeeping are available 24 X 7 forguest, making their bedroom, bathroom, etc. Providing guest Laundryservices also do day to day room cleaning for guests.
Hotel Industry Food & Beverage Service: -
They include providingguest the services whether in rooms, Restaurants or Banquets, or inConference rooms.
Hotel Industry Travel Desk:-
They are responsiblefor arranging day to day travels for the guest. They also do the ticketconfirmation work, and also provide the information for sightseeing to theguests.
Gym/ Health Club/ Sports:-
Medium and large hotels are providingGyms, Swimming Pool, Health Club, Beauty Parlour, Saloon, games likeBilliards, Pool, etc facilities to their guests. Most of the Hotels areproviding these facilities complimentary with the rooms.
Parking/ Shops:-
Few Star hotels providing big parking space, shops inthe restaurant itself for the guest conveyance, so that they can get thethings in hotel itself.
Hotel Organisation Structure:-
A hotel organizational structure is a comprehensive plan by a hotelowner to define departmental activities and responsibilities. Thisstructure brings order to every aspect of hotel operation from thefront desk and room service to the human resources department.Hotel organizational structures are necessary to ensure maximumprofitability from each room, restaurant and bar on a daily basis.Your hotel can run efficiently if it creates an organizational structurethat is easy to understand. 
Objectives
1.
 
A hotel's organizational structure is useless without an initial listing of organizational objectives. These objectives address internal andexternal affairs for the hotel so that the goals it sets forth can beachieved by appropriate personnel. An internal objective for a hotelmay be weekly meetings between department heads to communicateoperational problems. External objectives within a hotel organizationalstructure may include recruitment goals for seasonal staff and variablepricing for weekdays and weekends. You can work with a hotelconsulting firm such as HVS Hotel Management to establish short- andlong-term objectives from the start.

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