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CRM in Hotel Industry1

CRM in Hotel Industry1

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Published by anuj_4515
hotel industry.......
hotel industry.......

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Published by: anuj_4515 on Aug 31, 2010
Copyright:Attribution Non-commercial

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10/28/2012

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[Customer relationship management in hotel industry]Submitted
 
to Lovely Professional University
 
In partial fulfillment of the requirements for the award of degree of BACHELOR OF BUSINESS ADMINISTRATION
Submitted by:Group No___50_ Anuj kumar giri Roll No.46 Shohit Nanda Roll No.49 Raghav sethi Roll No.51Shahil babbar Roll No.54 Project guide: Mr. Abhay TiwariSr. Lect.
DEPARTMENT OF MANAGEMENTLOVELY PROFESSIONAL UNIVERSITYPHAGWARA
(2010)
 
 
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TO WHOMSOEVER IT MAY CONCERN
This is to certify that the project report titled “
customer relationshipmanagement in hotel industry
” carried out by Mr 
. ANUJ KUMAR GIRI,SOHIT NANDA, RAGHAV SETHI AND SHAHIL BABBAR
have beenaccomplished under my guidance & supervision
 
as a duly registered BBA hons.student of the Lovely Professional University, Phagwara. This project is beingsubmitted by them in the partial fulfillment of the requirements for the award of the Bachelor of Business Administration from Lovely Professional University.Their dissertation represents original work and is worthy of consideration for theaward of the degree of bachelor of Business Administration.___________________________________(Name & Signature of the Faculty Advisor)Date:
 
3
ACKNOWLEGDEMENT
We would like to express my gratitude to all those who gave me the possibilities tocomplete this capstone project . I want to thank the department of 
BBA (HONS.)
of 
LOVELY PROFESSIONAL UNIVERSITY
for giving me guideline tocommence this project and to do the necessary Research work. I have further more thank to our project guide
MR. ABHAY TIWARI (SR. LECT.)
who gave guideline andencouraged us to go ahead with our capstone project.We are deeply indebted to all whose help, stimulating suggestionsand encouragement helped us in all the time giving me instructions and making of thiscapstone project.Thank you.

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