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UN Global E-Government Survey 2010 - Leveraging E-Government at a Time of Financial and Economic Crisis

UN Global E-Government Survey 2010 - Leveraging E-Government at a Time of Financial and Economic Crisis

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The 2010 United Nations e-Government Survey: Leveraging e-government at a time of financial and economic crisis was completed in December 2009 and launched in early 2010. The report presented various roles for e-government in addressing the ongoing world financial and economic crisis. The public trust that is gained through transparency can be further enhanced through the free sharing of government data based on open standards. The ability of e-government to handle speed and complexity can also underpin regulatory reform. While technology is no substitute for good policy, it may give citizens the power to question the actions of regulators and bring systemic issues to the fore. Similarly, e-government can add agility to public service delivery to help governments respond to an expanded set of demands even as revenues fall short. Since the last edition of the survey, in 2008, governments have made great strides in development of online services, especially in middle-income countries. The costs associated with telecommunication infrastructure and human capital continue to impede e-government development. However, effective strategies and legal frameworks can compensate significantly, even in least developed countries. Those who are able to harness the potential of expanded broadband access in developed regions and mobile cellular networks in developing countries to advance the UN development agenda have much to gain going forward.
The 2010 United Nations e-Government Survey: Leveraging e-government at a time of financial and economic crisis was completed in December 2009 and launched in early 2010. The report presented various roles for e-government in addressing the ongoing world financial and economic crisis. The public trust that is gained through transparency can be further enhanced through the free sharing of government data based on open standards. The ability of e-government to handle speed and complexity can also underpin regulatory reform. While technology is no substitute for good policy, it may give citizens the power to question the actions of regulators and bring systemic issues to the fore. Similarly, e-government can add agility to public service delivery to help governments respond to an expanded set of demands even as revenues fall short. Since the last edition of the survey, in 2008, governments have made great strides in development of online services, especially in middle-income countries. The costs associated with telecommunication infrastructure and human capital continue to impede e-government development. However, effective strategies and legal frameworks can compensate significantly, even in least developed countries. Those who are able to harness the potential of expanded broadband access in developed regions and mobile cellular networks in developing countries to advance the UN development agenda have much to gain going forward.

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10/30/2011

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United Nations
E-GovernmentSurvey 2010
Leveraging e-governmentat a time of financialand economic crisis
 
Disclaimers
The designations employed and the presentation of the materialin this publication do not imply the expression of any opinionwhatsoever on the part of the Secretariat of the United Nationsconcerning the legal status of any country, territory, city or areaor of its authorities, or concerning the delimitation of its frontiersor boundaries. The term ‘country’ as used in the text of thispublication also refers, as appropriate, to territories and areas.Since there is no established convention for the designation of‘developed’ and ‘developing’ countries or areas in the UnitedNations system, this distinction is made for the purposes ofstatistical and analytical purposes only and does not necessar-ily express a judgment about the stage reached by a particularcountry or region in the development process. Mention of thename of any company, organization, product or website does notimply endorsement on the part of the United Nations.
Te United Nations Department o Economic and Social Afairs is a vital interace betweenglobal policies in the economic, social and environmental spheres and national action. TeDepartment works in three main interlinked areas: (1) it compiles, generates and analyses a wide range o economic, social and environmental data and inormation on which MemberStates o the United Nations draw to review common problems and to take stock o policyoptions; (2) it acilitates the negotiations o Member States in many intergovernmentalbodies on joint courses o action to address ongoing or emerging global challenges; and (3)it advises interested governments on the ways and means o translating policy rameworksdeveloped in United Nations conerences and summits into programmes at the countrylevel and, through technical assistance, helps build national capacities.
United Nations Department of Economic and Social Affairs
Copyright © United Nations, 2010All rights reserved. No part o this publication maybe reproduced, stored in a retrieval system or trans-mitted, in any orm or by any means, electronic,mechanical, photocopying, recording or other- wise, without prior permission.S/ESA/PAD/SER.E/131ISBN: 978-92-1-123183-0Sales No.: E.10.II.H.2Printed by the UN Publishing Section, New York
 
i
United NationsNew York, 2010
Unted Natons
E-GovernmentSurvey 2010
Leveraging e-governmentat a time of nancialand economic crisis
ST/ESA/PAD/SER.E/131
Department of Economic and Social Affairs

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