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Table Of Contents

1.1 Background
1.2 Objective of this research
1.3 Significance of the research
1.4 Research Methodology
1.5 Structure of the dissertation
Figure 1.1 Structure and flow of the dissertation
1.6 Key definitions
1.8 Conclusion
2.1 Early approaches to understanding a firm’s performance
2.2 Contemporary approaches to achieving competitive
2.2.1 Framework to understanding a firm’s performance
2.2.2 Summary of contemporary approaches to competitive advantage
2.2.3 The strategic planning approach
2.2.4 Marketing strategy approach
2.2.5 The advent of the supply chain approach
2.3 Supply chain management categories and factors
2.3.1 A historical perspective of supply chain management
2.3.2 Definition of supply chain and supply chain management
2.3.4 Applications of supply chain management factors
2.4 Supply Chain Management (SCM), SCM Systems, and
2.4.2 Using supply chain management to achieve competitive
2.5 Identification of areas for further research
2.5.1 Development of framework to identify areas for further research
2.5.2 Gaps in the literature
2.5.3 The research topic and issues
2.6 Conclusion
selected methodology for this dissertation
3.2.1 Preparation of the questionnaire
Table 3.1 Process to structure questionnaire in relation to the research topic
3.2.2.1 Selection and focus on high technology companies
3.2.2.2 Number of companies selected
3.2.2.3 Selection of cases, the unit of analysis, and number of respondents
Section 3.2.3 Data Collection
3.3.1 Content (data) analysis
3.3.2 Drawing and verifying conclusions
Table 3.5 Tactics for drawing meaning and verifying conclusions
3.3.3 Design for quality
3.4 Limitations of this dissertation
3.5 Ethical Issues
3.6 Conclusion
an overview of the case study companies and participants. This is
4.1 Overview of case study companies and participants
4.1.1 Profile of case study companies
Table 4-1. Profile of case study companies
4.1.2 Profile of Benchmark companies
Table 4-2 Profiles of Benchmark Companies
4.1.3 Profile of respondents
Table 4-3 Profile of case study respondents and identification codes
4.1.4 Questionnaire and other data sources
4.1.5 Tabulating quantitative and qualitative data for efficient analysis
Table 4-4: List of 52 supply chain management factors in questionnaire
Table 4-5 Supply chain categories that require ranking by the respondents
4.2.1 Analysis and interpretation of important areas at Company X
4.2.2 Analysis and interpretation of important areas at Company H
4.2.3 Analysis and interpretation of important areas at Company A
4.2.4 Analysis and interpretation of important areas at Company P
4.2.5 Analysis and interpretation of important areas at Company C
4.2.6 Cross-case analysis and interpretation of Research Issue 1
4.2.7 Summary of analysis and interpretation for Research Issue 1
high technology companies
4.4.1 Company X: Competitive position and business performance
4.4.2 Company H: Competitive position and business performance
4.4.3 Company A: Competitive position and business performance
4.4.4 Company P: Competitive position and business performance
4.4.5 Company C: Competitive position and business performance
4.4.6 Performance in supply chain metrics at high technology companies
4.5.1 Performance gaps and opportunities – Company X
4.5.2 Performance gaps and opportunities at Company H
4.5.3 Performance gaps and opportunities at Company A
4.5.4 Performance gaps and opportunities at Company P
4.5.5 Performance gaps and opportunities at Company C
4.5.6 Cross-case analysis and interpretation for Research Issue 4
4.5.7 Aggregated performance gaps for all case study companies
high technology companies
Table 4-13 QFD Table to identify Customer’s Critical Supply Chain
4.5.9 Summary of analysis and interpretation of Research Issue 4
4.6 Conclusion
5.1 Summary of analysis and interpretation of research topic
Table 5-1 Summary of Analysis and Interpretation of Research Issues
5.2 Conclusion about the research topic
5.3 Contribution of research findings to the extant literature and
Table 5-2 Contribution of research findings
5.4 Implications for practice
5.5 Limitations
5.6 Directions for future research
References and Appendices
References
Appendix A1- Questionnaire: content, design, and structure
Appendix A2 Field Package for high technology companies
APPENDIX A6 Preparation of QFD Table
Appendix A7- Detailed profile of respondents
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