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2010 U.S. Wireless Mobile Analysis by Crimson Hexagon

2010 U.S. Wireless Mobile Analysis by Crimson Hexagon

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Published by zeb dropkin

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Published by: zeb dropkin on Sep 01, 2010
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09/28/2010

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Confidential & Proprietary
Wireless/MobileCarriersAnalysisofOnlineConsumerOpinions
KeyFindings
Real-&meMarketResearchforReal-&meMarketers™
Contact: Melyssa Plunkett-Gomez VP, Sales & Business Development mpg@crimsonhexagon.com 617.547.1072 x107 
 
Confidential & Proprietary
 
HowdoconsumersfeelaboutthemajorUSmobilecarriers?
 –
 
Overallimpressions&qualityofcustomerservice
 –
 
Quality&selecDonofphones
 –
 
Plans,contracts,andoverallcosts
 –
 
Networkqualityandcoverage
 
Howdothemajormobilecarriersstackupinthecourtofpublicopinion?
2
AnalysisOverview
KeyQuesDons
 
Confidential & Proprietary
3
ConversaDonsrelatedtoconsumerexperiencesandopinionswithAT&TWireless,VerizonWireless,Sprint&T-Mobile
 
TOPICS
200,000real-DmeonlineconversaDonswereanalyzedfromJuly1,2010toAugust6,2010
 
DATA
TwierContent:TweetsfromuserslocatedinUnitedStates
 
SOURCES
AnalysisOverview
Approach

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