MGMT 3620: Introduction to Operations Management
(Spring 2008)Instructor: Dr. Steve Peng
The study of operations management is critical in today’s tough business climate.Companies must be extremely careful when making operations decisions, suchas resource allocation and capacity planning. The rapid changes in customers’needs require companies to be highly responsive in order to be competitive. Ascompanies face marketing and financing challenges, the role of operationsmanagers in maintaining a competitive edge are even more important now, thanduring the previous economic boom. Professionals must be capable of continuously improving productivity as well as the quality of products andservices, eliminating waste of resources, improving productivity of manufacturingand service processes, and streamlining the introduction and delivery of newproducts to the market.
Present the main principles and concepts of operations management inboth manufacturing and service organizations
Introduce modern systems and approaches of managing operations inthese organizations
Motivate and train students to apply various quantitative and qualitativemethods of managing operations.
Text Book and Required Software
Book: J. Heizer and B. Render, Principles of Operations Management, 6
Edition, Prentice Hall, 2005. (ISBN 0-13-155445-X)Software: POM/DS for Windows or Excel for OM (should be supplied with thetextbook). Microsoft Excel and Word
1 & 24/2, 7Operations management and strategyOperations in a global environment122 & 34/9, 14, 16Forecasting444/21, 23Design of goods and service554/28, 5/5Managing quality 61