Library Feedback July 2010
Your Feedback Our Response
I love the libraryLove this libraryYou see, the machines are awesome with all thefunctions and glass screens.Love coming to the library. So much to choosefrom and all the staff are most helpful. Just wish Ihad more time to read!The service was good.Wonderful looking library. Well organized anduser friendly. I am very impressed.This library is fantastic! Not only has it awonderful supply of books, it also gets books forme! Superb service, friendly and helpful staff andnow, even the self checks work! Many thanksIt is super duper awesome!This library has good helping staff and goodassistantsAn outstanding library staffed by mega efficientand friendly staff. A visit is a rewarding andfulfilling experience.I love yore book’s FionaThe service was good: the self-serve was a lot offunThank you for all your kind comments andappreciation of our service and staff.
We aim toprovide a warm and welcoming atmosphere. It isalways great to hear from our satisfied customers.
It is awful: I am trying to concentrate on thecomputer and all I can hear are children, andsome saying “rolly polly; where is Suzy; quackquack and clap clap” It is not appropriate. Theyneed a room away from the general library.Please review this. It is not fair to people comingto enjoy the peace and quiet of a library.Thank you for your feedback. We welcome allmembers of the community to the library. Wehave separated the children’s area from thecomputers to minimize the level of noise.Every second Tuesday we provide TinyTotsstorytime to our youngest members for one hourand during that time a certain level of noise maybe unavoidable. Some customers find it helpfulto use headphones while working at thecomputers to help reduce any noise in thelibrary.More DVDs on show needed and more recentmusic on CD.Thanks for these suggestions. We have recentlypurchased hundreds of films, especially Familyfilms, which will be catalogued and madeavailable for loan in the coming weeks. New CDand learning DVDs are added regularly but ifthere’s something specific you’re looking for,please lodge a request with our librarians.Why does it take so long for the feedback to beanswered and put up. It is August and you onlyhave May up. Very slow, not impressed.We appreciate your feedback. We receive agreat deal of feedback throughout the monthand we do aim to respond within the followingmonth.