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customer service and our behaviour1 152

customer service and our behaviour1 152

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Published by jrammb

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Published by: jrammb on Jun 28, 2008
Copyright:Attribution Non-commercial

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04/16/2013

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Customer Service & Our Behavior
 A WORKSHOP TO ACHIEVE CUSTOMERDELIGHT 
 
CHARACTERISTICS OFCHARACTERISTICS OFSERVICESSERVICES
´
IntangibilityIntangibility
´
InseparabilityInseparability
´
HeterogeneityHeterogeneity
´
PerishabilityPerishability
´
OwnershipOwnership
 
SERVICE v/sERVICE v/sSERVICESERVICES
ServicesServicesare things you do forare things you do foryour customersyour customers
ServiceServiceis how well an organizationis how well an organizationdoes what it does.does what it does.

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