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Table Of Contents

Chapter I: Introduction
1.1 Background
1.2 Purpose of Study
1.1 Objectives of Study
1.4 Study Structure
Chapter II: Literature Review
2.1 Introduction
2.2 Service
2.2.1 Service Theories
2.2.2 Elements of Service
2.3 Impact of Service on Customer Satisfaction
2.3 Customer Satisfaction
2.3.2 Functionalities of Customer Satisfaction
2.4 Hotel Categories
2.5 Nora Beach Resort and Spa
2.5.1 Information of the Hotel
2.5.2 Type of Customers
2.5 Conclusion
Chapter III: Methodology
3.1 Introduction
3.2 Research Framework
3.3 Sampling
3.4 Data Collection tool
3.6 Data Analysis
3.7 Conclusion
4.2 Demographics
4.4 General information analysis
Chapter V: Conclusion and Recommendations
5.1 Introduction
5.3 Reflections
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Dissertation Sample

Dissertation Sample

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Published by ahmadarshad

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Published by: ahmadarshad on Sep 06, 2010
Copyright:Attribution Non-commercial

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11/05/2012

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