Welcome to Scribd, the world's digital library. Read, publish, and share books and documents. See more
Standard view
Full view
of .
Look up keyword or section
Like this

Table Of Contents

Chapter I: Introduction
1.1 Background
1.2 Purpose of Study
1.1 Objectives of Study
1.4 Study Structure
Chapter II: Literature Review
2.1 Introduction
2.2 Service
2.2.1 Service Theories
2.2.2 Elements of Service
2.3 Impact of Service on Customer Satisfaction
2.3 Customer Satisfaction
2.3.2 Functionalities of Customer Satisfaction
2.4 Hotel Categories
2.5 Nora Beach Resort and Spa
2.5.1 Information of the Hotel
2.5.2 Type of Customers
2.5 Conclusion
Chapter III: Methodology
3.1 Introduction
3.2 Research Framework
3.3 Sampling
3.4 Data Collection tool
3.6 Data Analysis
3.7 Conclusion
4.2 Demographics
4.4 General information analysis
Chapter V: Conclusion and Recommendations
5.1 Introduction
5.3 Reflections
0 of .
Results for:
No results containing your search query
P. 1
Dissertation Sample

Dissertation Sample

Ratings: (0)|Views: 736|Likes:
Published by ahmadarshad

More info:

Published by: ahmadarshad on Sep 06, 2010
Copyright:Attribution Non-commercial


Read on Scribd mobile: iPhone, iPad and Android.
download as DOC, PDF, TXT or read online from Scribd
See more
See less





You're Reading a Free Preview
Pages 6 to 54 are not shown in this preview.

Activity (7)

You've already reviewed this. Edit your review.
1 hundred reads
1 thousand reads
marsan12 liked this
dambluana liked this
Nabaraj Ghimire liked this
BFOUNDATION liked this
BFOUNDATION liked this

You're Reading a Free Preview

/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->