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Table Of Contents

1 Quality Assurance in the 21st
1-1-3 QCC
1-2 What is quality?
1-3-2 Appreciation of Human Resources
1-4-2 Customer Satisfaction
2 Total Quality Management
2-1 Definition of TQM
2-2 Objectives of TQM
2-5-1 Japan
2-5-2 U.S
2-7 Relationship between TQM and the ISO 9000 Series
3 What is a QCC?
3-3 Objectives of QC Circle Activities
Objectives of QC Circle Activities
3-4 Versatility of QC Circle Activities
4 How to Get Started: QC Circle Activities
4-1 Preparation for Installation of a QC Circle Program
QC Circle Steering Committee
4-2-4 QC Circle Office
4-5 Necessary Arrangements for Sustainable QCC Implementation n Monitoring Board
5 Key Factors for Successful QCC Activities
Key factors for successful QCC activities
l Management recognition schemes
5-2 Maintenance of Active QC Circle Meetings
5-6 Operation of QC Circle Competitions
6 QC Story
6-1 What is a QC Story?
6-2 Benefits of the QC Story
Benefits of the QC Story
7 Benefits, Elements of Success, and Impediments
7-1-1 Benefits for QC Circle Members
Benefits for QC Circle members
7-1-2 Benefits for Circle Leaders
7-1-3 Benefits for Facilitators
Benefits for facilitators
7-1-4 Benefits for Management
Benefits for management
7-1-5 Benefits for the Company
Benefits for the company
7-2 Elements of Success
Impediments to success
Appendix: LIST OF ORGANIZATIONS PROMOTING TQM/QCC IN ASIA
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Handbook for Tqm Qcc 1 100717101128 Phpapp02

Handbook for Tqm Qcc 1 100717101128 Phpapp02

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Published by chaitu532

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Published by: chaitu532 on Sep 08, 2010
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11/30/2012

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