EMOTIONAL

INTELLIGENCE
AT WORK

A book by DR. DALIP SINGH IAS

(Response Books:
Third Edition 2006)
 Notification
This EQ PP Presentation can be used
freely for Academic purposes.

We earnestly expect that user to give due

credit to the author of the EQ AT WORK
book-Dr Dalip Singh

www.eqindia.com 2
ARE YOU
EMOTIONALLY
INTELLIGENT?
OR
YOU STILL THINK (not feel) THAT
IQ MATTERS MORE THAN EQ
Before we move ahead please note that:

 IQ means intelligence quotient

 EQ means emotional quotient
 EI means emotional intelligence
 My website add is: www.eqindia.com

www.eqindia.com 4
 WHAT ARE EMOTIONS ?
Happiness, fear, anger, affection, shame,
disgust, surprise, lust, sadness, elation, love,
frustration, anxiety, failure, achievement etc.

The above are the emotions which directly affect our day-to-
day life. There are TWO dimensions of emotions:
Physiological side: ‘Emotion’ is a complex state of human mind,
involving bodily changes of widespread character such as
breathing, pounding heart, flushed face, sweating palms, pulse
rate, gland secretions, etc.

Psychological side, a state of excitement or perturbation marked

by strong feelings.

www.eqindia.com 5
 Emotions And Their Blends:
 Anger: fury, outrage, resentment, annoyance,
hostility.
 Love: acceptance, friendliness, trust, kindness,
infatuation.
 Shame: guilt, remorse, humiliation, regret.
 Fear: anxiety, nervousness, apprehension, terror.
 Enjoyment: happiness, joy, relief, contentment,
pleasure.
 Sadness: Grief, sorrow, cheerlessness, gloom.
 Surprise: Shock, astonishment, amazement
wonder.

www.eqindia.com 6
Examples

of
She is too sensitive.
Use Of Emotions:
 He takes everything too personally.
 He is jealous of his colleagues.
 My boss is always in a hostile mood.
 She does not understand the feelings of others.
 He is always nagging others.
 The HOD blurts things out without thinking of others.
 Nobody understands/listens to me.
 The management is way out of touch with employee’s emotions.
 Why does it happen with me only in life.
 I am always nice with the people around me.
The above statements refer to various emotions we
experience in our day to day life.

www.eqindia.com 7
What Exactly Is EQ
Emotional intelligence or Emotional Quotient
is simply defined as:
 knowing what feels good, what feels bad,
and how to get from bad to good.
 Knowing your emotions and knowing emotion
of others.
 It refers to emotional management skills
which provide competency to balance
emotions and reason so as to maximize
long term happiness.

www.eqindia.com 8
Emotional Intelligence is “the capacity
for recognizing our own feelings and
those of others, for motivating
ourselves, and for managing emotions
well in ourselves and in our
relationships. Emotional intelligence
describes abilities distinct from, but
complementary to, academic
intelligence.” Daniel Goleman (1998)
www.eqindia.com 9
 The Indian Perspective
“Emotional intelligence is the ability of an individual to
appropriately and successfully respond to a vast variety
of emotional inputs being elicited from inner self and
immediate environment. Emotional intelligence
constitutes three psychological dimensions such as
emotional competency, emotional maturity and
emotional sensitivity, which motivate an individual to
recognize truthfully, interpret honestly and handle
tactfully the dynamics of human behaviour”. (Dalip
Singh 2003)

www.eqindia.com 10
Are we giving EQ education in schools /colleges
 NO. Our educational system gives stress on IQ
and not on EQ. We are taught History, Hindi,
English, Geography, Physics, anthropology,
Botany, Computers, Medicine, Engineering etc.
 We are not TAUGHT how to handle frustration,
anxieties, stress, failure, depression, burnout,
inferiority complexes, ego problems
 We are not told to learn how to manage emotions
i.e.; interaction, coordination, Adjustment,
communication
We are expected to learn all these from our
parents, peer group of other role models
At the later stages of our lives we are told to
master emotional competencies to be successful.

www.eqindia.com 11
 IQ v/s EQ
(Intelligence Quotient v/s Emotional Quotient)

 The research shows

that IQ can help you
to be successful to 20%
the extent of 20 IQ
percent only in life.
The rest of 80 80%
percent success EQ
depends on your EQ

www.eqindia.com 12
WHAT IS “SUCCESS”

 Is it your IQ: Exams passed, competitions

cleared, percentage of marks in schools and
colleges,academic qualifications etc

 Earning fat salary, top positions in

workplace, being rich and wealthy,
powerful,dominating, being influential etc
www.eqindia.com 13
 OR SUCCESS IS SOMETHING ELSE

 The word "success" is a relative term

 Living a healthy and happy married life may be an
indicator of success for some.
 Reaching a top position in carrier may be an indicator
of success for others
 For some having a satisfying job life or personal
satisfaction may be an indicator of success
 Only the tangible achievements may not be indicators
of success in life. Many a times non-tangible
performance or achievements may be termed as
successful.
www.eqindia.com 14
GETS YOU GETS YOU
HIRED FIRED/PROMOTED

THE PROFESSIONAL SUCCESS

www.eqindia.com 15
What experts say
Psychologists, Psychiatrists, Management
consultants and Medical Doctors have been
proving that there are personal
characteristics called emotional intelligence
which are responsible for the ways how we
behave, how we feel, how we relate to others,
how well we do at our jobs, and how healthy
we are.  
www.eqindia.com 16
Conted…..
Emotional Intelligence tendencies can
result in being uncomfortable with other
people, not being happy with your job, not
succeeding at your job, and even being
physically and psychologically unhealthy -
with stress-related problems, or not having
satisfactory interpersonal relations 

www.eqindia.com 17
The
The
HEAD
HEART

IQ EQ

THE PERSONALITY

www.eqindia.com 18
THE PERSONALITY

Thinking Feeling
Part Part

EQ
www.eqindia.com 19
 Characteristics of a High EQ Person

 A time to wait and a time to watch,

 A time to be aggressive and a time to be passive,
 A time to be together and a time to be alone,
 A time to fight and a time to love,
 A time to work and a time to play,
 A time to cry and a time to laugh,
 A time to confront and a time to withdraw,
 A time to speak and a time to be silent,
 A time to be patient and a time to decide.

www.eqindia.com 20
 Characteristics of a low EQ Person

“If only I had a different job … …”

“If only I had finished graduation … …”
“If only I had been handsome/beautiful …”
“If only my spouse had stopped drinking …”
“If only I had been born rich and famous…”
“If only I had good contacts…”
“If only I had better friends …”
“If only I had married someone else …”

www.eqindia.com 21
 TWO VIEW POINTS ABOUT EQ

Traditionalists High performers

say that emotions say that emotions
Distract us Motivate us
Increase our Increase our

vulnerability confidence
Cloud our judgment Speed our analysis
Inhibit free flow of Build trust
data Provide vital feedback
Must be controlled Must be managed

www.eqindia.com 22
EMOTIONAL SKILLS MANAGERS SHOULD LEARN

 EMOTIONAL COMPETENCY
 EMOTIONAL MATURITY
 EMOTIONAL SENSITIVITY

www.eqindia.com 23
 I. EMOTIONAL COMPETENCY

 Tackling Emotional Upsets

 High Self-esteem
 Handling Egoism
 Handling Inferiority Complex

www.eqindia.com 24
II. EMOTIONAL MATURITY
 Self-Awareness
 Developing Others
 Delaying Gratification
 Adaptability and Flexibility

www.eqindia.com 25
III. EMOTIONAL SENSITIVITY
 Understanding Threshold of
Emotional Arousal
 Empathy
 Improving Inter-personal Relations
 Communicability of Emotions

www.eqindia.com 26
The Empirical Research

A study of 80 Ph.D.’s
 A study of Insurance Sector
 A study of IAS officers
 A study on stress and burnout
 A study of different professions

www.eqindia.com 27
A study of 80 Ph.D.’s by EQ Consortium

A study of 80 Ph.D.’s in science who underwent a battery

of personality tests, IQ tests, and interviews in the 1950s
when they were graduate students at Berkeley.
Forty years later, when they were in their early seventies,
they were tracked down and estimates were made of their
success based on resumes, evaluations by experts in their
own fields, and sources like American Men and Women of
Science.
It turned out that social and emotional abilities were four
times more important than IQ in establishing professional
success and prestige.
(EQ CONSORTIUM)
www.eqindia.com 28
A STUDY OF INSURANCE SECTOR
In another research it has
been found that Insurance
salespersons who were
optimists
sold 37 percent more
insurance policies in
their first two years
than did
pessimists.

www.eqindia.com 29
A STUDY OF IAS OFFICERS

 After
studying 60 IAS officers of
Assam Cadre it was found that 77
% of them fall in the category of
Average EQ.
 Only 15 % showed High EQ

(Prof NK Chadha, Psychology Dept, Delhi University)

www.eqindia.com 30
A STUDY OF STRESS AND BURNOUT

 The managers High on EQ were low on

‘burnout’ implying that they can cope up
better with stress.

(Prof NK Chadha, Psychology Dept, Delhi University)

www.eqindia.com 31
 Do different professions require different Levels
of EQ?

CLUSTER I: EXTREMELY HIGH

Artist, Insurance, Advertisement, Social Work
CLUSTER II:HIGH
Teaching, Legal, Tourism, Politics, Business/
Entrepreneurship, Police
CLUSTER III:AVERAGE
Judiciary, Administration, Information Technology,
Medicine, Banking, Engineering, Accountancy, Nursing

(DALIP SINGH 2002)

www.eqindia.com 32
SOME MYTHS/FACTS ABOUT EQ
 Being EI does not mean a weak, submissive or
defensive personality.
 Being highly EI does not not mean being extra nice,
polite or sugar coating your language
 The females are NOT superior to males in
expressing/experiences emotions as most of us tend to
believe incorrectly. In fact, the research shows that
males are equally emotional when compared to
females.
 There is no direct evidence to prove that EQ is
dependent upon heredity.
 However, the environment does seem to influence the
EQ.

www.eqindia.com 33
Myths…..
 Advocating EQ does not mean that we are
promoting low scorers or average IQ people.
 Having average EQ is not bad or undesirable
 Having high EQ is always welcome.
 We are not negating the IQ. In fact a
combination of high EQ and high IQ would be a
most ideal personality. It would be a win win
situation.

www.eqindia.com 34
CAN EQ BE DEVELOPED?
 YES. You can develop your EQ by
upgrading your emotional skills. The
popular thinking that EQ is entirely inherited
is incorrect. Emotional Intelligence is not
fixed at birth. There is no emotional
intelligence genes as such that we know of
today. It is something one has learned.

www.eqindia.com 35
Conted……..

Can EQ be developed at any stage/age of

personal or professional life. The answer
is YES. You can upgrade your emotional
skills at any stage of your life. In fact, age
and maturity are positively correlated with
the EQ.
Same is not true about IQ which is more
or less static.

www.eqindia.com 36
Can EQ Be Measured?
YES. Though some critics may argue that
emotional traits can not be measured
accurately the psychologists have shown
that EI can be measured by using
standardized scientific tools.

www.eqindia.com 37
THE EQ TEST

 Test developed by Prof NK Chadha & Dr Dalip Singh

 The test has 22 real life situations
 It has been standardized on Indian population
 This test has a reliability of 0.94 and validity of 0.92.
 The test is available online free of cost at
www.eqindia.com
 It is being used widely in research and elsewhere.

www.eqindia.com 38
 APPLYING EQ IN BUSINESS ORGANISATIONS

•Customer Service
•Hiring
•Turnover
•Training
•Corporate Culture
•Productivity
•Goal Setting
•Emotional Support
•Leadership

www.eqindia.com 39
CONCLUSION: Applying EQ makes you
feel comfortable within your own skin and
with people around you.  You can also
understand what makes you incompatible
with certain people or jobs and learn ways
to deal with the emotional difficulties ease.  
You can also understand the specific
feelings that cause you stress and learn
ways to become more at peace. 

www.eqindia.com 40
QUOTES

 “Anyone can be angry—that is easy. But

to be angry with the right person, to the
right degree, at the right time, for the
right purpose, and in the right way —
that is not easy.”

www.eqindia.com 41
FOR FURTHER DETAIL PLEASE
CONTACT DR DALIP SINGH AT

Website: www.eqindia.com

Email: dalip9999@yahoo.com

Thanks

www.eqindia.com 42