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Table Of Contents

The Company has based the Quality Environmental
We developed Quality/Environmental Systems in
y International Automotive Task Force (IATF)
y Customer Satisfaction
y Supplier Performance
y Overall System effectiveness including evidence
y Overall operational effedciency including an
y Manufacturing process effectivness and efficiency
y Overall product performance including an
y Quality System Assessment Checklist to ISO 9001
ISO/TS 16949 Automotive Certification Scheme-
Rules for Achieving IATF Recognition and all
ISO 14001 Environmental Management Systems
Requirements and all related documents
y Customer-specific requirements and guidance
Our Quality/Environmental Systems comply with all
Clause Exclusion Justification
Rework Instructions:
Rework the part by manually punching the holes
Customer Specific Requirements:
Specific Requirements for Use with ISO/TS
Requirements - ISO/TS 16949:2002
Customer-Specific Requirements for Use with
Customer Reference Manuals:
& Control Plan (APQP)
Analysis (FMEA Third Edition)
(PPAP Fourth Edition)
Checklist, Checklist to ISO/TS 16949:2002
Our Quality/Environmental Systems uses the same
Quality/Environmental Systems are contained in
10. The operator then places the finished parts into a
11. When the container is full, the operator has the
12. The material handler puts a shipping label on
13. The quality inspector performs part inspection and
y Correct Color
y Clean Trim Edge ² No Fuzz Or Debris
y Hole Clean ² No Slugs
y Slots and additional cutouts are cut or punched
14. The quality inspector records the findings (If needed
15. The quality inspector also checks for container
Brings carpet to the press and helps the
Our Quality/Environmental Systems is part of our
Appendix A contains a List of Key Quality/
SOPs and other key Quality/Environmental Systems
Quality/Environmental Management System
y Safety Glasses
y Kevlar Gloves
y Kevlar Sleeves
y Press (See Setup Sheet)
y Check Fixture
y Burnishing Table
11. When the container is full, the operator calls the
13. Part inspection
14. Pack and label
Each Department Manager is responsible for
Management System. Management gives individuals
Quality/Environmental Systems documents and data
Quality/Environmental Systems processes. We also
Quality/Environmental Systems defines the scope of
Quality/Environmental Systems requirements and
Each Process Owner is responsible for identifying
Record Matrix. Record retention must satisfy both
The information Quality Manager has overall
y Press
y Carpet Cutter
y Over Bend fixture
The Program Manager oversees our process for
Product Data Management system to manage and
Requirements for the establishment and maintenance
Quality/Environmental Systems documents are
Environmental system. Pertinent Records from our
Preventive Action Log
SOP 4.2.4 contains related procedures and responsibilities
y Record controls established satisfy all regulatory
y Records controlled include customer-specified
y Disposition of records also includes their
y Management Responsibility
y Management commitment
y All managers demonstrate their commitment to the
Corrective/Preventative action reports must be
The Quality Manager is responsible for ensuring
The Top Management Team is responsible for
FOCAR 8.5.2 Concern Report (MCR)
Customer requirements are determined during Quoting
y The Company continually monitors and measures
y These customer focused communications and
y Our quality policy statement indicates our
y Our quality policy statement is controlled by
y Acceptable Product - some rework
y Questionable Product (QA disposition
Quality Representative. Conforming materials are
Material Concern Report
FO 8.3 Quarantine Area Record
Concern Report. (If material is part of an
The Production Supervision and Quality Manager
Record. Production personnel complete sort or
Our Objective Will Be Accomplished Through Customer
The Managing Director and Operations Manager ensures
The Company·s Management Team annually reviews
y Customer Satisfaction: Managing Director
Supplier Performance: Materials Manage
y Quality/Environmental Systems Effectiveness: ISO
Management Representative. (Section 8)
y Overall Operational Efficiency and Manufacturing
Process Efficiency (Section 5 and 6)
y Training Effectiveness and Employee Awareness:
Human Resource Director (HRD) with input from
y Effectiveness of Manufacturing Processes:
Production Manager (Section 7)
The Program Manager/Production is responsible
Production Part Approval Process Manual. This
4.3 The Quality Manager is responsible for
Suspect Product: All material having the same lot
The Production Supervision and Quality
Quality objectives ² Supplemental: Top management
Supplier (FSS) to the automotive industry:
Planning (APQP) practices and procedures in
AIAG ´Advanced Product Quality Planning and
PPAP-4¸ (Section 7) as required including
Special/Control Characteristics that have been
The Quality/Environmental Systems planning process
Review of Salaried and Hourly Evaluations
y Identified The Company Trainers
y Professional / Industry Organizations or
y Local Community and Trade Schools
y College and University Sponsored Classes
y On-The-Job training is provided for all
The Quality Manager develops appropriate quality
Quality/Environmental Systems (Section 7)
y The Operations Managing and
y The Human Resource Director
The interrelationship of Top Management and other key
Overall Quality/Environmental Systems responsibility
Members of Top Management are ultimately responsible
Quality/ Environmental Systems processes within their
It is the responsibility of the TS-16949 Management
Representative to measure the extent to which our
Hourly Employees: Records of hourly training
Salary Employees: Records of salary training needs
Quality/Environmental Systems documents including
The Company has appointed Quality and Environmental
Ensuring that the ISO/TS 16949:2002 processes
y Ensuring the promotion of awareness of customer
y The Environmental Management Representative is
The Program Manager will ensure and address customer
y The ISO Management Representative posts
Management Review Report: Record of the
Management Review Report
Quality Objectives Matrix: Record of established
y The Company uses internal audits (Section 8) to
The Operations Manager posts information on safety
Quality/Environmental Systems in accordance with
The Quality Manager ensures that review includes analysis
Quality/Environmental Systems including monitoring of
Resource needs for implementing improvement
Management Review Report based on form MRR
5.6.1. The report is prepared by the Quality
5.6.1 Management Review Report Form
Documented in the Management Review Report
Documented in the Corrective Action Request
(CAR) form (FO-NCCAR-8.2.3) and processed in
Review Report (refer to Section 6 of this
Resource requirements identified during the Business
Quality/ Environmental Planning. We accomplish
Report); and records their status in the Status Next
Human Resource Planning
Product Quality Planning (including Advance
Planning of Customer-related Processes
y Product and Manufacturing Process Design
y Measurement Systems Planning (including the
Organizational Continual Improvement
y Manufacturing Process Continual
Environmental Systems effectiveness to Top
We utilize a ´mentorµ system for the first of four phases
The Company maintains a Training/Competence Matrix
Review Report
Element 8.4- Analysis of Data
Customer Service presents summaries of customer
Operations Manager and Quality Manager must
The Program Manager ensures that personnel with
Responsible managers identify training needs for their
Responsible managers ensure on the job training (OJT) is
Section 4, Review Input, of this procedure
The Quality Department retains superseded part
The Quality Department ensures quality records
We utilize the ´employee performance review processµ to
Section 4. Employee qualification/competency review
Accounting department and the Materials Manager
The Materials Manager and Accounting department
SOP 5.6 Management Review Procedure
SOP 7.2 Contract Review Procedure
SOP 8.2.2 Internal Audit Procedure
FO 4.2.4 DD Destroyed Documents List
The Quality Manager is responsible for ensuring the
The Program Manager and/or designee is
The Plant Supervisor has overall responsibility for
Housekeeping/custodial services management
The MD uses a multidisciplinary approach for developing
The Plant Supervisor develops and implements an
Resources Department has overall responsibility for
The Operations Manager has overall responsibility for
SOP 4.2.4 Control of Quality Records Procedure
SOP 7.3 Advanced Quality Planning Procedure
Control Procedure and Engineering Change
Instructions and Test Procedures are available
The Plant Supervisor is responsible for ensuring
All Department Managers listed above are also
The Program Manager is responsible for ensuring
(Section 7) and/or process FMEAs (Section 7) and
1. The Company has implemented a Quality and
The Department Managers are responsible for
The Quality Manager and/or designee is
y Advanced Product Quality Planning &
Control Plan
y Fundamental Statistical Process Control
y Measurement Systems Analysis
y Potential Failure Mode and Effects Analysis
y Product Part Approval Process
y Quality System Requirements TS 16949
The Program Manager is responsible for a timely
The PM has 10 business days of receipt to
y Quality Manager is the Document Control
y Controlled Customer owned product related
y AIAG ² Automotive Industry Action Group
Team uses the APQP process:
y Develop a control plan
y Develop/review failure modes and effects analysis
y Setup actions to reduce potential failure modes with
Production Part Approval Process (PPAP) (Section 7)
The APQP Team Leader implements the PPAP
The APQP Team Leader ensures:
y Submissions for part approval prior to the
y Production following any change in process or
y Product re-released after the tooling has been
The Program Manager and/or designee are
Department/Plant Supervisor are responsible for
SOP 4.2.3 Document Control
The Quality Manager obtains necessary customer
Requirements include those specified by the customer
The Process Owners/Area Managers are
The Program Manager confirms and documents the
APQP/PPAP process detailed in SOP 7.1 in accordance
The Information Systems Manager establishes/maintains
The Company and our customers require EDI methods
The Quality Manager has overall responsibility for
APQP and serves as the overall APQP Team Leader (as
The Program Manager serves as Design Team Leader for
Engineer to service as APQP Team Leader for design
The Design (or APQP) Team Leader forms a Design (or
y Development and review of Potential Failure Mode
Effects Analysis (FMEA) including actions to
The Product Engineer or Program Manager is responsible
(See APQP Workbook Master) (Section 7)
Competitor Analysis
Advanced Product Quality Planning is used to indentify
Customer product and process special characteristics and
The Design (or APQP) Team Leader ensures that design
y Design FMEAs and reliability results
y Product definition including drawings or
y Product design review results; and diagnostic
Corrective action procedures are followed to prevent
Corrective actions and controls are applied to similar
It is the policy of The Company to strive to prevent
y The causes of non-conformities and potential non-
y Evaluating the need for action to prevent
y Results of error-proofing activities
y Control plans; work instructions
y Manufacturing process FMEAs
y Specifications and drawings
y Tool designs
(or APQP) Team Leader conducts design reviews as
The Design (or APQP) Team Leader uses input from
The Design (or APQP) Team Leader monitors the
Program Open Issues
(PPAP) for customers requiring this program or other
The Program Manager plans and implements continual
The Program Manager summarizes and reports results of
Computerized information systems are implemented for
Analysis and Use of Data: Trends in quality and
Continual Improvement is implemented with the goal of
Our Management Review Process assesses the overall
It is the responsibility of the Program Manager in
Suppliers are required to follow The Company product
The Design (or APQP) Team Leader ensures design
Design (or APQP) Team Leader plans and carries out or
Records of the nature of nonconformities and any
The Quality Manager or authorized Quality Control
The Quality Manager through authorized Quality Control
The Materials Planning and Logistics ensure the adequacy
SOP 7.4.2 and the following policies. Purchasing
The Quality Manager ensures that purchased product is
The Quality Manager plans and implements appropriate
The Quality Manager develops control plans at the
y For pre-launch and production that takes into
Layout Inspection and Functional Testing is the
Coordinator and is conducted according to customer
QC laboratory. Personnel responsible for making
SOP 8.2.4
y Ensures that productions across all shifts are staffed
Tooling Management: The Company personnel
The Quality Manager further ensures that control plans:
y List the controls used for manufacturing process
y Include methods for monitoring of control
y Initiate the specified reaction plan when the process
The Production Manager prepares appropriate work
y Planned maintenance activities
y Availability of replacement parts for key
Job set ups are verified per SOP 8.2.4 prior to
Control personnel in accordance with the control plan
The Quality Manager then initiates a corrective action
The Production Manager schedules production to meet
The Managing Director collects and communicates
The Production Manager ensures that production and
The Production Manager ensures that all appropriate
Internal auditors are qualified to audit to ISO/TS
The ISO Management Representative maintains all
Quality/Environmental Systems effectiveness and
Quality/Environmental Systems processes are
The Plant Supervisor ensures the suitability and
The Quality Manager ensures that monitoring and
Release of product is dependent on its compliance with
The Managing Director periodically reviews operational
Manager has overall responsibility for ensuring ¶Special
y Defining criteria for review and approval of the
y Approval of equipment and qualification of
Each of our key Quality/Environmental Systems
Responsible managers may also request that the audit be
Quality/Environmental Systems processes and systems
The Company·s internal audit results are critical inputs
The Company conducts system audits. The propose of
The APQP Team Leader uses a production part approval
The Program Manager has overall responsibility for
7.5.3. Where product traceability is a customer-specified
Customer satisfaction is the reason we exist. This drives
Customer Satisfaction is a critical measurement of the
Customer satisfaction data is analyzed and reported in
The Quality Manager ensures external laboratories used
(See SOP 7.6 for calibration laboratories)
Quality/Environmental Systems conformity and achieve
The Quality Manager ensures that statistical tools used to
SOP 8.1 and the AIAG ´Statistical Process Controlµ
The Plant Supervisor is responsible for preserving the
A FIFO inventory system is used and regular tracking of
The Company utilizes an ASN to facilitate the electronic
y Determine and confirm goods in transit
y Verify and receive products into their system
y Create an electronic invoice that will generate
The Quality Manager is responsible for selecting
Records of the calibration verification activity for all
y Revisions following engineering changes
y Statements of conformance to specification after
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16949 Manual Procedures

16949 Manual Procedures

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Published by Wes Westberg

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Published by: Wes Westberg on Sep 10, 2010
Copyright:Attribution Non-commercial


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