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Table Of Contents

1.1 INTRODUCTION
1.3 Background
1.4 Definitions
1.5 Format
1.6 Risk Assessments
1.7 References
1.8 Overview
1.9 Good Practice
2 CONSULTATION WITH EMPLOYEES
2.1 Consulting Employees on Health And Safety Issues
2.2 Overview
2.3 Legal Requirements
2.4 Good Practice
2.5 Information And Consultation Of Employees
2.6 Overview
2.7 Legal Requirements
2.8 Good Practice
2.9 References
3 DISPLAY SCREEN EQUIPMENT (DSE) WORKING PRACTICES
3.1 Overview
3.2 Legal Requirements
3.3 Good Practice
3.4 References
4 EYES AND EYESIGHT
4.1 Overview
4.2 Legal Requirements
4.3 Good Practice
4.4 References
5 HEARING
5.1 Overview
5.2 Headset Type
5.3 Volume Control
5.4 Headset Limiters
5.5 Microphone Positioning
5.6 Headset Hygiene
5.7 Background Noise
5.8 Noise Absorbers
5.9 Legal Requirements
5.10 Good Practice
5.11 References
6 HOMEWORKING
6.1 Overview
6.2 Legal Requirements
6.3 Good Practice
6.4 References
7 HOT-DESKING
7.1 Overview
7.2 Legal Requirements
7.3 Good Practice
7.4 References
8 MUSCULOSKELETAL DISORDERS
8.1 Overview
8.2 Legal Requirements
8.3 Good Practice
8.4 References
9 PERFORMANCE MONITORING
9.1 Overview
9.2 Quantitative Monitoring
9.3 Qualitative Monitoring
9.4 Scripts
9.5 Targets
9.6 Feedback
9.7 Legal Requirements
9.8 Good Practice
9.9 References
10 SHIFTS
10.1 Overview
10.2 Legal Requirements
10.3 Good Practice
10.4 References
11 TEMPORARY WORKERS
11.1 Overview
11.2 Good Practice
11.3 References
12 TRAINING
12.1 Overview
12.2 Training – Career Progression
12.3 Training For MSDs
12.4 Training On Verbal Abuse
12.6 References
13 VERBAL ABUSE
13.1 Overview
13.2 Good Practice
13.3 References
14 VOICE HEALTH
14.1 Overview
14.2 Legal Requirements
14.3 Good Practice
14.4 References
15 WORKING ENVIRONMENT
15.1 Overview
15.2 Thermal Comfort
15.3 Legal Requirements
15.4 Sick Building Syndrome
15.5 Good Practice For SBS
15.6 General Ventilation
15.7 Legal Requirements
15.8 Lighting
15.9 Legal Requirements
15.10 Occupancy
15.11 Layout
15.12 Space
15.13 Legal Requirements
15.14 Good Practice
15.15 References
16 WORK-RELATED STRESS
16.1 Overview
16.2 Legal Requirements
16.3 Good Practice
16.4 References
17 REFERENCES
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Call Centre

Call Centre

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Published by Sanzy Gupta

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Published by: Sanzy Gupta on Sep 12, 2010
Copyright:Attribution Non-commercial

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10/31/2011

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