ANNUAL ONLINE CUSTOMER ENGAGEMENT REPORT 2010
cScape is an award-winning, ull service digitalagency that ranked number 14 in NMA’s designand build 2009 top 100 poll. Based in the UK but operating internationally, cScape is part o the AIM-listed cScape Group Limited whichhas over 110 sta. We oer digital marketing/customer engagement campaign strategy,planning, management and training (includingsocial media governance); graphic design andrich media services including app developmentand video, and technical health checks/build(intranet, extranet, website and mobile) orcustomers such as Aviva, Sony, Barclays, theBritish Council, ExxonMobil, Tesco, CarbonTrust and the Chartered Institute o Personneland Development.We practice what we preach in terms o engaging our own clients, many o whom haveretained cScape to help them with their digitalmarketing or many years. So what made thesecustomers choose us? The main reason citedis our unique blend o strategic, technical andcreative services, combined with our ability todraw on multi-disciplined engagement expertsrom around the globe.Our Customer Engagement Unit (CEU) countsDr Dave Chaey, recognised by the CharteredInstitute o Marketing (CIM) as one o the 50marketing ‘gurus’ worldwide that have shapeddigital marketing, and Richard Sedley, theEconsultancy’s reports, events, onlineresources and training help an internationalcommunity o more than 80,000 digitalmarketers make better decisions, build business cases, fnd the best suppliers, look smart in meetings and accelerate their careers.Econsultancy, which has ofces in Londonand New York, is an award-winning onlinepublisher o reports covering best practice,user experience benchmarking, market data,trends and innovation, and supplier selection.Econsultancy is an invaluable resource orinternet proessionals who want practicaladvice on all aspects o e-business.Econsultancy also operates a highly populartraining division, used by some o the world’smost prominent brands or sta education, both in-house and via public courses.Econsultancy provides training across allareas o digital marketing and at all levelsrom one-day courses to an MSc in DigitalMarketing.In addition, Econsultancy hosts more than 100conerences and events a year, including theOnline Marketing Masterclasses, the annualFuture o Digital Marketing Conerence,the Peer Summit, roundtables, briefngs anda range o social events.Econsultancy also runs the prestigiousInnovation Awards where pioneering work carried out in the world o digital marketingand e-commerce is judged by an internationalpanel o experts rom companies themselvesknown or innovation.The Econsultancy site now attracts 175,000unique users per month where they accessresearch, read the blog and take part indiscussions in the orums. And as a portal tothe digital marketing community, Econsultancymembers can also link up with other membersand digital suppliers through the directories,as well as fnd a new job or new digital talentusing the job listings.Some o Econsultancy’s members include:Google, Yahoo, Dell, BBC, BT, Shell, Vodaone,Yell.com, Oxam, Virgin Atlantic, Barclays,Carphone Warehouse, IPC Media, Deloitte,T-Mobile and Estée Lauder.Join Econsultancy today to learn what’shappening in digital marketing – and whatworks. Call us to fnd out more on +44 (0)207269 1450 (London) or +1 212 699 3626(New York). You can also contact us online.www.econsultancy.comCIM’s Course Director or Social Media, as parto its exceptionally qualifed team.We’ve won multiple awards or our inormationarchitecture, user experience and creativework. In addition, cScape is technically strongacross the board, with particular expertisein Microsot SharePoint technologies,holding Gold Partner status with a MicrosotMost Valuable Proessional as our Chie Technical Ofcer.We’ve an exciting programme o eventsplanned or 2010 and hope you will be ableto join us. For more inormation about theseevents, cScape’s CEU and other servicescontact Theresa Cliord: email@example.com.
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