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Hospitality in Hotel Industry.

Hospitality in Hotel Industry.

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Published by Rupali Mohanty

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Categories:Types, Research
Published by: Rupali Mohanty on Sep 13, 2010
Copyright:Attribution Non-commercial


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The hospitality industry is a part of larger enterprise known as travel and tourismindustry. The travel and tourism is a vast group of business with one goal incommon providing necessary and desired products and services to customersand travelers.Accommodation facilities constitute a vital and fundamental part of tourism supply.the important inputs, which flow into the tourism system, is tourismaccommodation forming a vital component of tourism superstructure.
It is defined by British law as a Place where a bonafide guest receives food andprovided he is in a position to pay for it and is in a receivable condition. (Rights of admission reserved).Hotel may be defined as an establishment whose primary business is providinglodging facilities for the general public and which furnishes one or more of thewing services(a) Food and Beverage Services.(b) Room Attendant Services.(c) Laundry Services(d) And use of Furniture and Fixtures.(e) Safety and Security to guest and his Belongings
A Hotel industry is perhaps one of the oldest enterprises in the world withestablishment of money as a medium of exchange. Sometime in the 6th centuryB. C came the first real impetus for people of trade to travel and the earliest Innswere ventures by husbands and wife who used to provide modest wholesomefood, quench thirst (mainly wine) and a large hail to stay for travelers againstmoney. Initially Inns were called “Public Houses or Pubs” and the guests werecalled “Paying Guest”.These conditions remained for several hundred years. The advent of Industri1Revolution brought ideas progress in the business of Inn keeping. Thedevelopment of railways and ships made traveling more prominent. The IndustrialRevolution also changed travel from social to business status. There was an urgefor quick and clean service because the inns were basically self-serviceinstitutions.During the era of 1750 to 1820 the English Inns gained the reputation of being thefirst in the world and were generally centered on London. In early England publichouses were normally called “Inns” or “Taverns’ Normally the name Inn wasreserved for finer establishments catering to the nobles while the name Tavernswas awarded to the houses frequented by common man. In France theestablishments were known as “Hotelleriesand the less pretentious housescalled “Cabarets” The name hotel is believed to be derived from the wordhotelleries around 1760. In America lodging houses were called “Inn” or “CoffeeHouse’ By 1800 the USA were the leaders in development of first class hotels.
The real growth of the modern hotels took place in the USA beginning with theopening of the “City Hotel” in 1794 in New York. This was the first building erectedfor hotel purpose. This period also saw the beginning of chain operations under the guidance of E.M. Statiers.A hotel survives on the sale of rooms, food and beverage and other minor operating services like laundry, health club, etc Of these the sale of roomsconstitutes a minimum of 50%. In other words, a hotels largest margin of profitcomes from room sales as a room once made can be sold over and over again. Agood hotel operation ensures optimum room sales to bring about maximum profit.The room sale is dependant on the quality of the room, the decor, the facilities,cleanliness of the room and how safe it is. To make a room appealing to a guestis the duty of the housekeeping which has to ensure the basic human needs of comfort and security.The housekeeping department in a hotel is responsible for cleanliness,maintenance and aesthetic upkeep of the hotel. Just as the name signifies, therole of housekeeping is to keep a clean, comfortable and safe hotel. Its anextension of basic home keeping multiplied into the commercial proportion.Therefore just as we enjoy keeping a sparkling home for ourselves and the guestwho visit us, the housekeeping department takes pride in keeping the hotel cleanand comfortable so as to create a home away from home.What does a room mean to a guest ?The sale of rooms provides approximately 7O% of the total hotel revenue. A room

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