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QFD Course

QFD Course

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Published by Sanjeev Nawani

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Categories:Topics, Art & Design
Published by: Sanjeev Nawani on Sep 15, 2010
Copyright:Attribution Non-commercial

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11/25/2013

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1
Proprietary to General Electric Company
QFDFUNDAMENTALS
Houseof Quality #1Houseof Quality #2 Houseof Quality #3Houseof Quality #4
Critical-to-QualityCharacteristics(CTQs)KeyManufacturingProcessesKeyProcessVariablesFunctionalRequirements(HOW’s)PartCharacteristics(HOW’s)ManufacturingProcesses(HOW’s)ProcessVariables(HOW’s)
 YX
FunctionalRequirements(WHATs)CustomerRequirements(WHATs)PartCharacteristics(WHATs)ManufacturingProcesses(WHATs)
 
2
Proprietary to General Electric Company
Origin - Mitsubishi Kobe Shipyard 1972 BRIEF HISTORY OF QFD
Foundation -
Belief That Products Should BeDesigned To Reflect Customer Desires and Tastes
 
Foundation -
Belief That Products Should BeDesigned To Reflect Customer Desires and Tastes
®
Developed By Toyota and Its Suppliers
®
Expanded To Other Japanese Manufacturers
®
Consumer Electronics, Home Appliances, Clothing,Integrated Circuits, Apartment Layout Planning
®
Adopted By Ford and GM in 1980s
®
Digital Equipment, Hewlett-Packard, AT&T, ITT
 
3
Proprietary to General Electric Company
QFD - Quality Function Deployment WHAT IS QFD ?
Method for Translating Customer RequirementsInto An Appropriate Company Program andTechnical Requirements at Each Phase of theProduct Realization Cycle.
 
Method for Translating Customer RequirementsInto An Appropriate Company Program andTechnical Requirements at Each Phase of theProduct Realization Cycle.
An Orderly Process for Determining CTQs
Common Sense Approach
BASIS - Ask Your Customer 
Listen ---
 
REALLY LISTEN

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