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Table Of Contents

Example:
Why Is It So Hard To Listen?
How Can I Make My Point in a More Effective Manner?
7 Keys To Better Listening
KEY #1 Listening is not a passive activity!
KEY #2 Listen for unspoken fears/concerns/moods/aspirations
KEY #3 Good listening requires great wisdom
KEY #4 Listen to others with respect and validation
KEY #5 Listen without thinking about how you're going to respond
KEY #6 Listening for tell-tale signs of impending trouble
KEY #7 Listen with optimism and positive human regard
Summary
7 Keys to Better Listening
COMMUNICATING ACROSS CULTURES (PART 1)
Culture defined
Factors affecting communication across cultures
Tips for effective interpersonal communication across cultures
Communicating across cultures (Part 2)
Problems with translation
Problems with pronunciation
Problems with word choice and meaning
Problems with slang, idiomatic expressions
Here are some other suggestions for gaining and holding another's attention
E-mail can benefit you in several ways:
Respond to inquiries and problems quickly
Use E-Mail as a Tool to Build Customer Loyalty
Use e-mail, even while away exhibiting
Layout
Style
The Beginning
Punctuation
Spelling
Simple Errors
Sentence Length
Word Length
Jargon
Wordiness
Rule 1: PLAY BACK for confirmation
Rule 2: WRITE BACK for confidence
Rule 3: GIVE BACKground for context
Assertiveness
Confrontations
Seeking Information
Let others speak
To finish
Should you cancel?
Who should attend?
How long?
Agenda
Maintaining Communication
Code of conduct
Matching method to purpose
Taking incoming calls
Strategies for Coping
Phone Strategies
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Hand Book on Effective Commn PDF

Hand Book on Effective Commn PDF

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Published by Narendera Singh

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Published by: Narendera Singh on Sep 15, 2010
Copyright:Attribution Non-commercial

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01/21/2012

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