Acknowledgments
Many of the concepts in this book are the result of a twenty-year Vulcan mind-meldwith Gene Kimmelman of Consumers Union. Steve Cooper provided the initialdrafts of most of the material in Chapters 3 and 4 and reviewed numerous drafts ofthe entire document. Dean Alger provided materials for Chapters 2 and 3 as part ofcomments filed by the Consumer Federation (et al.) at the Federal CommunicationsCommission. Bob Brandon and Melanie Wyne relentlessly demanded simple En-glish in a series of documents which make up most of the chapters of this book.Susan Punnett tirelessly edited the manuscript. The Ford Foundation provided sig-nificant support for the research through its funding of the Consumer Federation ofAmerica’s
Digital Society Project
. Cover design by Jeff Middour.
Mark Cooper1424 16th Street, N.W.Washingtion, D.C. 20036mcooper@consumerfed.orgISBN 0-9727460-9-9
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