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Table Of Contents

Section 1 : Executive Summary
Section 2 : Introduction
Section 3 : Travel Agency Industry Overview
Travel Agency Industry Size
Figure 1: Number of Travel Agencies from 1989 to Present
Table 1: Percentage of Agencies by Annual Sales
Categories of Travel Services
Figure 2: Travel Agency Revenue Streams
Figure 3: Commission Ranges by Travel Category
Distribution of Travel Services
Figure 4: Travel Service Distribution Channels
Table 2: Ownership of Major GDS’s and Online Travel Sites
Travel Agency Distribution Channel Size
Market Segments
Figure 5: Agency Sales by Market
Travel Agency Services
Table 3: Agency Services by Travel Category
Overall Travel Industry Review
Table 4: Economic Impact of Travel in U.S
Small Travel Agencies
Table 5: Number of Agencies by Annual Sales Volume
Figure 6: Contribution to Total Revenues by Size of Agency
Travel Agency Industry History of Change
Section 4: E-commerce and Technology Developments
The Online Travel Marketplace
Table 6: Percent of Tickets Sold as E-tickets by Airline
Table 7: ASTA Agency Satisfaction with Distributing E-Tickets
Online Travel Services
Table 8: Changing Usage of Offline Information by Leisure Travelers
Figure 8: E-Travel Consumers in the U.S
Table 9: Household Internet Penetration by City
Table 10: Top Five States with Computers in the Household
Online Travel Sales
Figure 9: U.S. Online Travel Bookings Travel Segment in 2000
Table 11: Estimates for Online Leisure Sales for 2001-2005
Limitations of E-commerce and Technology
Figure 10: Comparison of Total Home Internet Users versus Broadband
Future Technology Developments
Section 5: Travel Industry Developments
Airline Commission Reductions
Figure 11: Agency Commissions as Percent of Airline Passenger Sales
Table 12: ASTA Agency Service Fees
Direct Sales
Figure 12: Agency versus Direct Sales Process Comparison
Figure 13: Airline Website Sales as Percent of Total Sales
Online Distribution Channels
Figure 14: Online Sales by Company
Table 13: Most Popular Online Travel Providers
Figure 15: Travel Categories as Percent of Total Online sales
Travel Customer Trends
Consolidation and Ownership Trends
Section 6: Economics of Travel Service Distribution
Simplified Comparison between Channels
Economics of Small Travel Agencies
Table 14: ASTA Travel Agency Operating Expenses
Figure 16: ASTA Agency Average Monthly Service Fee Revenue
Table 15: Cost Reductions Steps Taken by ASTA Member Agencies
Economics of Large Online Travel Agencies
Economics of Travel Providers
Table 16: Breakdown of Airline Ticket Distribution Costs
Figure 17: Distribution Costs as Percent of Passenger Revenue
Summary of E-commerce and Technology’s Economic Impact
Section 7: Small Agency Strategies
Section 8: E-commerce Impact on Government Roles
Figure 18: Mix of Agencies Awarded GSA Travel Contracts
Section 9: Conclusion
Appendix A: Research Sources
Appendix B: Glossary
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Published by Lucky Singh

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Published by: Lucky Singh on Sep 16, 2010
Copyright:Attribution Non-commercial


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