Complain with impact
Dont complain w/o offering a solutionWhen you tell someone a problem, offer a solution at the same time.
Save it for later
Dont criticize in publicCriticism should be done in private, especially if you want to be heard.
Avoid superficial offers
Dont offer to do something you dont want to do.Always expect a person to say yes to any offer you make.
Avoid after-the-fact comments
Dont make negative after-the-fact comments about a choice when it cant be changed.When someone has made a choice that is unalterable and regretted, offer positive help orsay nothing at all.
Say what you mean
Dont expect someone to read your mind.Be sure to say what you mean, especially when someone asks you about something thataffects you. If you dont you will be disappointed.
Disagree w/o being disagreeable
Dont automatically disagree with someones opinion before you take time to consider itAsk, What are your reasons for saying that? Listen to the answer before you respond.
Have balanced conversations
Dont create unbalanced conversations.Check yourself. If you talk too much, ask the other person a question and listen.
Close the deal
Dont neglect working out the specific details of a deal.