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Table Of Contents

Acknowledgements
Self-talk Samples
Constructive Self-talk
Destructive Self-talk
Self-talk and Observation
The Problem with Self-talk
Definitions
Test Your Skill of Observation
Becoming More Aware of Sensory Data
Avoid Misunderstandings
The Brain
Your Brain: Taking Care of Business
Wonderfully Made
Security Alerts
Training the Nonconscious Crew
Code Red Alert, Batten All Hatches!
Triggers
Retraining the Nonconscious Crew
Changing Self-talk
Overview
2 Corinthians 1:3-7
Group Dynamics
Group Guidelines
Workshop Preassigned Homework
Personal Commitment to Workshop Participation
Building Rapport Group Exercise
Aggressive
Passive
Passive-aggressive
Assertive
Making Changes
Recognize Common Triggers
Saying No
Assertive Rights Charter
Summary
Susceptibility to Addiction
Relationship Questionnaire
Adaptability Patterns
Stages of Dependency and Addiction
Addiction to Experience Continuum
Dependency Log
Self-awareness
Nine Types of Destructive Self-talk
More on Emotions
Self-talk Test
Experience to Pressure
Thoughts, Feelings, and Self-talk
Label the Label
Importance of Not Judging
Process
Speaking Skills—Quiz Yourself
Communication
Observation to Inference
Speaking Skills—Exercises
Why Active Listening?
Listening Skills Breakdown
Practice Skills at the Next Opportunity—Exercise
Active Listening and Fast Food
Active Listening, Step by Step
Choose to Lead or Follow, to Talk or Listen
Unexpected Benefits of Active Listening
Problems with Active Listening
Real Life
Feedback
When you . . . I Feel / When you . . . I Tell Myself . .
Why Taking Responsibility Works
Feedback Can Help the Hearer
Guidelines
Feedback with a Guess
Books and Other Rresources
Support Group Goals and Expectations
Support Group Covenant
Answers to Exercises
Identifying Feelings (page 27)
Stages of Dependency and Addiction (page 93)
About the Author, John Nielsen
Index
P. 1
Effective Communication Skills

Effective Communication Skills

Ratings: (0)|Views: 4,313|Likes:
Published by Xlibris
Weather we are dealing with a disagreeable person, spouse, child, team member or difficult client or simply saying “NO” we attempt or avoid difficult conversations every day.

Learn a strategic and purposeful way to communicate with others that will influence your relationships forever. Our interest is in helping you learn to connect and disconnect more effectively and collaboratively. How much are potential difficult situations costing you in time, energy, stress and profit? How important is resolving those difficult situations to your career and to your important relationships as a leader?

Each chapter in this workbook is designed to layout a step by step process in learning and applying basic assertive communication skills. You’ll gain practical tools for analyzing situations and you will practice and be coached through out the eight chapters in this workbook. Learn how to:

• Establish immediate rapport
• Initiate change
• Facilitate change
• Reduce stress
• Rebuild trust
• Diagnose and resolve internal conflict
• Deal with conflict effectively and efficiently
• Handle difficult situations
• Build a collaboration model
• Reduce misunderstandings and miscommunications
Weather we are dealing with a disagreeable person, spouse, child, team member or difficult client or simply saying “NO” we attempt or avoid difficult conversations every day.

Learn a strategic and purposeful way to communicate with others that will influence your relationships forever. Our interest is in helping you learn to connect and disconnect more effectively and collaboratively. How much are potential difficult situations costing you in time, energy, stress and profit? How important is resolving those difficult situations to your career and to your important relationships as a leader?

Each chapter in this workbook is designed to layout a step by step process in learning and applying basic assertive communication skills. You’ll gain practical tools for analyzing situations and you will practice and be coached through out the eight chapters in this workbook. Learn how to:

• Establish immediate rapport
• Initiate change
• Facilitate change
• Reduce stress
• Rebuild trust
• Diagnose and resolve internal conflict
• Deal with conflict effectively and efficiently
• Handle difficult situations
• Build a collaboration model
• Reduce misunderstandings and miscommunications

More info:

Publish date: May 21, 2008
Added to Scribd: Sep 20, 2010
Copyright:Traditional Copyright: All rights reservedISBN:9781453506745
List Price: $9.99 Buy Now

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