The Railways still face a stiff competition from the quality of the services offered at the airports,specially affecting the segment of customers belonging to the elite class. But still whenever there is asharp rise in the air ticket rates the frequent travellers prefer railways to cut the cost of travelling andthis results in an increase of traffic for the railways.
Social and Cultural factors
:Since the quality, not the quantity is the need of the hour, Indian railway focuses on the quality of theservices provided. For instance, it has undertaken a pilot project of Doctors on Duronto Trainsconsidering the long term demand of doctors in long distance trains. Indian railways pay enoughweightage to the importance of time of passengers. It runs many services like superfast express trains,Jan shadabdi Expresses, Rajdhani services etc, which run at an average of 70 km/hr , thereby making thetravel time shorter compared to many road transportation. It runs pilgrim and tourist services likeBharat darsan, Buddhist train, Fairy Queen, Hill Charters, Deccan Odyssey to cater the needs of thepeople.
Political and legal factors:
Indian Railway is constantly shaped by the alternate change of Union governments. Indian constitutionhas provided special provision for Railways in its legislative wing as Ministry of Railways. All thedemands of the consumers are addressed in its biannual Budget policy, introduced by Union Railwayminister.Indian railways and all its activities are monitored by the Ministry of Railways and it abides byall the laws and regulations.
Indian Railways is one step ahead with respect to technological innovations. It has developed an onlineplatform for ticket reservation and booking (IRCTC website). It also installed e-ticketing Kiosks inselected railway stations in India. It adopted latest signaling technology for ensuring passenger safety.
The Indian Railways manufactures a lot of its rolling stock and heavy engineering components.Production Units, the manufacturing plants of the Indian Railways, are managed directly by the ministry.The General Managers of the PUs like Central Organization For Railway Electrification, ChittaranjanLocomotive Works, Diesel Locomotive Works, Rail Wheel Factory, Bharat Earth Movers Limited, etc.report to the Railway Board.CRIS (Center for Railway Information Systems), for Indian Railways, has developed fully secure andcompletely user friendly Application System which will permit vendors to Search, View, Downloadtenders directly from CRISs secure website and also participate and submit Online offers in the E-tenders directly from the website .IRCTC is in charge of catering services on trains and railway stations across India. Depending on thedistance covered by the train and average passenger
, the railways either equips trains withtheir own pantry cars or provides meals at select stations en route.