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Operations Management

Operations Management

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Published by syed asim najam

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Published by: syed asim najam on Sep 22, 2010
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05/12/2014

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OPERATIONS MANAGEMENT
WHAT IS OPERATIONS MANAGEMENT?
Every business is managed through three major functions:
finance, marketing, and operations management.
Operations management (OM)

Operations management (OM) is the business function
that plans, organizes, coordinates, and controls the
resources needed to produce a company’s goods and
services. Operations management is aman agemen t
function. It involves managing people, equipment,
technology, information, and many other resources.

Operations management is the central core function of
every company.

This is true whether the company is large or small,
provides a physical good or a service, is for profit or not
for profit.

Every company has an operations management
function. Actually, all the other organizational functions
are there primarily to support the operations function.

Without operations, there would be no goods or
services to sell. Consider a retailer such as Gap that
sells casual apparel. The marketing function provides
promotions for the merchandise, and the finance
function provides the needed capital.

Operations Decisions:
Operations managers must make decisions on three levels
1. Strategic
2. Tactical
3. Operating
Strategic decisions:
Decisions that set the direction for the entire company; they
are broad in scope and long term in nature.
Tactical decisions:
Decisions that are specific and short term in nature and are
bound by strategic decisions.
Operational Level:
Operations managers and their subordinates must make
decisions regarding scheduling.
Responsibilities of operations
management:
Responsible for overseeing the manufacturing and
overall operations of the factory.

Direct and co-ordinate the activities of the total
production function by maximizing output within the
defined quality levels and forecast requirements at a
minimum cost through effective utilization of resources.

Further develop system, processes and procedures to
drive quality, efficiency and productivity.
Must be able to meet and understand customers quality
requirement and dateline.

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