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House Keeping Project

House Keeping Project

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Published by abhijatyatewari
House Keeping Project
House Keeping Project

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Published by: abhijatyatewari on Sep 23, 2010
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02/21/2011

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HousekeepingProject
 
ByRituraj Tewari
 
ACKNOWLEDGEMENT
Acknowledging debt is not easy to us as we are indebted to many people but firstlytowards my father and mother those who have given me opportunity to be in such aprofessional course.My acknowledgement debt will be incomplete if I fail to give sincere thanks to myProject Guide Mrs. Jaya George as without her suggestion the final report wouldnot have materialized of.I express my profound gratitude to her for making me the fortunate one to get theopportunity to work under her supervision and guidance. The keen interest, co-operation, inspiration, continuous encouragement and motivation provided by himenabled me to complete my research work in time.Last but not the least I would like to thank all the faculty members and thePrincipal of MSR Institute of Hotel Management, Bangaluru for their kindcooperation and guidance.
Rituraj Tewari
 
Roll no. 68BHM,1
st
Semester.
 
I NTRODUCTION
Housekeeping is the department that deals essentially with cleanliness and all ancillaryservice attached to that. The standard plays an important role in the reputation of thehotels. One feels comfortable only in the environment which is clean and well ordered, socleanliness is important for health foremost also for well being.Accommodation in hotels tend to be the largest part of the hotel, it is the most revenuegenerating department, the housekeeping department takes care of all rooms is oftenlargest department in hotels. The rooms in hotels are offered as accommodation totravelers/ guest as individual units of bedroom. Some interconnected rooms are also madewhich will be helpful to the guest and families. Many hotels offer suits to the guest. Hoteloffer laundry, dry leaning facilities for guest clothes, shoe polishing facilities also.Hotel aims to make environment comfortable and offer specialised service to the guest.Hotel offer guest the choice of specialty restaurant, coffee shop. The bar also sells liquorswhich generate the revenue of the hotel. They are available in banqueting, meeting and private party facilities. Revenue can be generated from conferencing, meeting, seminar etc. These days shopping arcade also found in hotels. A health club is a part of facilitiesof most large hotels especially resort hotels this also include swimming pool and spafacilities. Hotels try to make the ambiance as pleasant as possible by nice colour scheme,attractive furnishing and a well kept efficient staff. House keeping is the departmentdetermines to a large extent whether guests are happy during stay and in turn mankindthey return to the hotel.The fine accommodation and service are provided to the guest so they are pleased withthe hotel. The guest satisfaction is its primary object and the hygiene factor must always be present in the hotel. In hotels major part of revenue comes from rooms, rooms whichis not sold on any night losses revenue forever and reason for poor occupancy can beanything like hygiene factor, cleanliness, lack of modernizing etc. hence main purpose isto improve whole appeal of the room. A guest spend more time alone in his room thanany other part of the hotel, so he can check up the cleanliness he wishes to as some of theguest are more health conscious these days.He may check up dusting, in-depth cleaning and losses confidence if properly not donee.g. If drawers are not cleaned he may generally won't feel like putting his clothes down.Decent room supplies are service like quick laundry and dry cleaning service shows guestthat hotel is considering his comfort and wishes to please him. not only this from thecleanliness of lobby, public area, restaurant, cloakrooms, the state and cleanliness of uniform the guest can judge a lot about hotel. It can be positive or negative judgment wecan conclude that housekeeping department contributes greatly to all guest impression of the hotel.

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