Scribd Logo
Upload

Welcome to Scribd!

  • IA 5: Defensive Design

    Uploaded by

    Harald Felgner
    55 views67 pages
    User experience patterns as presented at the University of Applied Sciences/ Communication Design faculty and the Bavarian Academy for Advertising and Marketing between 2003 and 2008. Based on Defensive Design, How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman and Jason Fried, New Riders, 2004.

    Copyright

    © Attribution (BY)

    Available Formats

    PDF or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    User experience patterns as presented at the University of Applied Sciences/ Communication Design faculty and the Bavarian Academy for Advertising and Marketing between 2003 and 2008. Based on Defensive Design, How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman and Jason Fried, New Riders, 2004.

    Copyright:

    Attribution (BY)
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    55 views67 pages

    IA 5: Defensive Design

    Uploaded by

    Harald Felgner
    User experience patterns as presented at the University of Applied Sciences/ Communication Design faculty and the Bavarian Academy for Advertising and Marketing between 2003 and 2008. Based on Defensive Design, How to Improve Error Messages, Help, Forms, and Other Crisis Points by Matthew Linderman and Jason Fried, New Riders, 2004.

    Copyright:

    Attribution (BY)
    Download as PDF or read online from Scribd
    Flag for inappropriate content
    of 67

    A Defensive Design

    Design for when


    things go wrong.
    ⁄  From
    Matthew Linderman,
    Jason Fried
    Defensive Design for the
    Web
    New Riders, 2004
    1. Show the 2. Language 3. Bulletproof
    Problem Matters Forms

    4. Missing in 5. Lend a 6. Get Out of


    Action Helping Hand the Way

    7. Search and 8. Out of


    Rescue Stocks
    1. Show Me!
    Show the 1.
    2. Clear
    Noticeable
    Problem
    3. 4. No Back-
    Consistent and-forth
    2. Language
    Language 5.
    Matters Familiar

    6. Brief

    7. Polite
    3. Forms
    Bulletproof 8. Highlight 9. Accept
    Forms Required All Formats

    10. Provide 11. State


    Samples Limits

    12. Don’t 13. Validate


    Show It Entries

    14. Button 15. Assist


    Up Dropouts
    4. Missing
    Missing 16. Page 17.
    Not Found Redirects
    in Action
    19.
    18. ALT
    Alternative
    Tags
    Versions
    5. Helping Hand
    Lend a 20. Answer 21. Offer
    Helping Questions Easy-to-use
    Hand Immediately Help

    23. Human
    22. Offer
    Fallback
    Self-help
    Plan

    24. Follow 25. Offer


    Up Quickly Login Help
    6. Out of the Way!
    Get Out of 26. Don’t 27. Make it
    the Way Disable Back Fast

    28. Don’t 29. Don’t


    Force Block With
    Registration Ads

    30. Eliminate
    Unnecessary
    Navigation
    7. Search
    Search and 32.
    31. Explain Anticipate
    Rescue Errors

    33. Filter 34. Expand


    Results Criteria

    36. No
    35. Offer
    Advanced
    Tips
    Searches
    8. Out of Stocks
    Out of 37. Be
    38.
    Available
    Upfront!
    Stocks Later?

    39. Offer 40. Show


    Email Similar
    Notification Items
    Credits
    /thomas-merton/3891773020/

    /stevec77/2414927062/

    http://www.flickr.com
    /48692800@N00/4352209207/

    /foxxyz/25885419/
    Layers/ Elements of
    User Experience:
    ⁄  Jesse James Garret, /eirikref/2862546623/

    2000
    Screenshots:
    /question_everything/3503987396/
    ⁄  Me, Myself, and I
    /eversion/3246784697/

    /kevharb/3065083967/

    http://www.flickr.com
    The book:
    ⁄  Matthew Linderman, Jason
    /suburbanslice/3100774373/ Fried, Defensive Design for
    the Web, How to Improve
    Error Messages, Help, Forms,
    and Other Crisis Points ,
    2004, New Riders
    /haraldfelgner/2562128495/
    ⁄  www.designinginterfaces.com
    ⁄  37signals.com
    Order via:
    /liewcf/894035077/
    ⁄  bit.ly/9Stsq5
    Read More
    ⁄  Harald Felgner
    ⁄  A spectrum of projects, from international marketing to IT.
    ⁄  ux.felgner.ch

    You might also like